Sales Manager, MaxMara Livermore Outlet

OVERALL DUTIES:

The Sales Manager is responsible for day-to-day staff productivity development in

line with the store’s strategy, building highly motivated teams and developing the

staff to the next level. Ensuring established sales and profit goals are met both

individually and as a team. This individual will assist with supervising and providing

the staff with support to reach their goal while modeling MaxMara standards of

customer service. In addition, all floor-related operational activities are

the responsibility of the Sales Manager.

CORE RESPONSIBILITIES:

1. Customer Service

• Must have the ability to maintain and communicate the Company’s

commitment to goals, drive sales, and motivate team’s performance

• Assist assigned stylist by Store Manager in their daily appointments

and operations. Assist all other sales associates as needed.

• Actively builds client confidence by creating an engaging interactive

experience

• Assist assigned stylist with retaining and gaining new clients, meeting

conversion goals and continues to service the existing client base

• Resolves customer service issues swiftly

• Ensure customers’ needs are met without hesitation.

• Assist sales associates in consistently meeting /exceeding both store

and individual sales goals including KPIs

• Maximize the customer experience

• Maintain a positive outlook and professional demeanor while

supporting company initiatives

• Stresses the importance of developing a local clientele with the goal of

enlarging top-tier loyal client base

• Ongoing reinforcement of all aspects related to clienteling

2. Staff Development

• Monitor and encourage client development by supporting assigned

top stylists, as per the directive of the Store Manager and Regional Manager,

with all CRM-related tasks such as client outreach, client lists analysis,

management of follow-ups, operational activities (approval &

appointment set up, ringing sales etc.)

• Manage on the floor to maintain a strong presence

• Can align other team members to reach goals to support the business

• Creates a store environment that emulates the company's DNA

3. Operations

• Achieve and exceed individual sales goals. Assist with achieving the

Company’s sales plan for your boutique or outlet by leading the store

team to drive sales through constant training and modeling of

outstanding customer service skills

• Perform all point-of-sale (POS) cashier-level functions

• Ring any approvals going in/out of the stylist

• Ringing all of the assigned stylist individual sales and returns and all

other associates as needed.

• Check on the finished alts, B2E orders and COPs for assigned stylists

clients.

• Daily communication with an assigned stylist and have merchandise for

client appointments set up in the fitting room.

• Communicates all store-related issues to Store Manager when unable

to solve on their own

• Answer all incoming calls and direct customer inquiries to

appropriate party

• Assist with closing and opening procedures to ensure the store is

ready for business, including compliance to visual merchandising

standards

• Maintain and monitor the staff’s compliance with Company policies

and procedures on sales, customer service, dress code, etc., and

provide feedback to Store Manager and Assistant Store Manager as

needed.

4. Human Resources

• Ensure all company policies and procedures are being followed on the

sales floor

• Exhibit strong communication skills that are clear and concise with

the store team, assigned top stylists, Management and Regional

Manager

• Create a positive store atmosphere that consistently motivates the

team

• And other duties assigned from time to time

REQUIRED SKILLS/EDUCATION

• BA a plus

• Minimum 2 years of supervisory experience in the apparel industry

with a proven track record of driving sales and excellence in customer

service; luxury a plus

• RTW and/or shoe experience is a plus; product experience in luxury

or high-end retail is strongly preferred

• Strong interpersonal, organizational, and communication skills

• Training, interviewing, organizational, and performance management

skills.

• Able to work independently as well as collaboratively

• Proficient computer skills

• Ability to manage conflict

• Must be able to lift, carry, or otherwise move objects weighing up to

15 pounds when merchandising sales floor using ladders or stairs.

Max Mara is an Equal Opportunity Employer. M/F/D/V