Account Success Manager

We are not looking for someone to simply manage accounts. We are looking for someone to own growth within accounts.

The Account Manager serves as the quarterback for customer success and account performance after launch. This role is responsible for helping customers grow, identifying opportunities, solving problems quickly, and ensuring execution happens internally across departments.

Success in this role is measured by account growth, execution, follow-through, customer retention, and identifying opportunities before they become problems.

You will work closely with Sales, Commercial Operations, Purchasing, Merchandising, and Leadership to drive results and create an exceptional customer experience.

This is a high-ownership role for someone who enjoys solving problems, creating organization, building relationships, and finding growth opportunities others miss.

Key Outcomes (What Winning Looks Like)

• Grow sales and distribution opportunities within assigned accounts
• Identify performance gaps and solve issues before customers notice them
• Maintain excellent customer relationships and response times
• Ensure internal teams execute on customer commitments
• Improve account performance through reporting, analysis, and proactive action
• Create visibility and accountability around customer initiatives and projects

Core Responsibilities

Customer Growth & Relationship Ownership

• Own day-to-day customer relationships after account launch
• Build trust through responsiveness, communication, and follow-through
• Become a trusted advisor-not an order taker
• Anticipate customer needs and proactively bring solutions

Sales Optimization

• Review sales performance and inventory trends regularly
• Identify opportunities for expanded distribution, new placements, and product growth
• Monitor underperforming products and execution gaps
• Partner with Sales to increase account performance

Execution & Accountability

• Drive internal follow-through across departments
• Maintain accountability on customer projects and initiatives
• Coordinate with Commercial Operations, Purchasing, Merchandising, and Customer Service
• Ensure commitments become completed actions-not conversations

Scorecard Metrics (Success Measures)

• Account growth %
• Customer retention
• Distribution expansion opportunities identified
• Project completion rate
• Response time to customer requests
• CRM activity and follow-up completion

What We're Looking For

• Problem solver over order taker
• Highly organized and detail-oriented
• Strong ownership mentality
• Moves with urgency
• Comfortable using data to make decisions
• Ability to manage multiple priorities in a fast-moving environment

If you are a high-urgency professional who loves the thrill of unlocking growth, solving complex puzzles, and building unbreakable customer relationships, you've found your next home. Let's build something great together.