What are the responsibilities and job description for the Operations Project Manager position at Mavis Tire Supply?
MIDAS - Operations Project Manager
The Operations Project Manager, Office of the President & COO, will serve as a trusted strategic and execution partner to Midas Leadership, providing end-to-end project leadership across high-priority initiatives spanning Marketing, Operations, Franchise Development, Real Estate, FP&A, Legal Etc. This role is designed for a highly organized, proactive, and business-savvy project manager who can translate executive priorities into actionable plans, align cross-functional teams, and ensure timely, high-quality delivery of results. The Operations Project Manager will act as a connective tissue across teams, helping drive clarity, accountability, and momentum on critical initiatives that impact franchisee performance, brand growth, and operational excellence. COLLABORATOR which exemplifies "Servant Leadership" skill set in a Value Driven Culture...
Key Responsibilities Executive & Strategic Support
- Partner closely with the President & COO to manage and advance enterprise-level and functional initiatives
- Translate executive priorities into clear project plans, timelines, and deliverables
- Prepare executive-ready materials including project updates, presentations, and reports
- Track progress against goals and surface risks, dependencies, and decision points proactively
Project &Program Management
- Lead multiple cross-functional projects simultaneously from planning through execution and closeout
- Develop detailed project plans, schedules, resource plans, and success metrics
- Facilitate alignment across Marketing, Operations, Franchise Development, and other stakeholders
- Drive accountability by establishing clear ownership, milestones, and communication cadences
Support Teams
- Coordinate timelines and deliverables across internal teams and agency partners
- Ensure initiatives business objectives
- Support operational initiatives aimed at improving franchise performance, efficiencies, and scalability
- Partner with operations leaders to manage pilots, rollouts, and process improvements
- Track operational KPIs tied to initiative success
- Manage projects that support franchise recruitment, onboarding, and expansion efforts
- Coordinate cross-functional inputs for development-related initiatives and tools
- Support continuous improvement of franchise-facing processes and experiences
- Serve as a central point of coordination across functions for assigned initiatives
- Facilitate meetings, workshops, and working sessions with clear outcomes
- Communicate progress, risks, and recommendations clearly to executive and senior leadership audiences
Qualifications & Experience
- Bachelor's degree in business, Marketing, Operations, or related field (MBA a plus)
- 5–8 years of experience in project management, program management, or chief-of-staff–type roles
- Experience working directly with senior executives or C-suite leaders
- Proven ability to manage complex, cross-functional initiatives
- Experience in franchising, retail, automotive services, or multi-unit operations preferred
Core Skills& Competencies
- Exceptional organizational and prioritization skills
- Strong business acumen and ability to connect strategy to execution
- Excellent written and verbal communication skills
- High level of professionalism, discretion, and judgment
- Ability to influence without direct authority
- Comfortable operating in a fast-paced, dynamic environment
- Proficiency with project management tools (e.g., Asana, Smartsheet, Monday.com, or similar)
Ideal Candidate Profile
The ideal candidate is a self-starter and problem-solver who thrives in ambiguity, enjoys working at the intersection of strategy and execution, and takes pride in driving results. They are equally comfortable building a project plan, facilitating a senior leadership meeting, and rolling up their sleeves to ensure follow-through. Excellent communication and people skills with various audiences to influence behavior, resolve issues, and gain commitment. Have a high comfort level interacting with franchisees and corporate management.
Why Join Midas?
At Midas, we're more than just a car care brand, we're a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.
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