What are the responsibilities and job description for the Maverick Casino & Hotel Elko- Slot Guest Service Representative / $14 - $16 hr + weekly tips position at Maverick NV LLC?
Description
Slots Guest Service Representative / $14 - $16 hr weekly tips
*Housing options available after 90 days*
The Slots Guest Service Representative provides friendly, courteous and efficient service to customers in assigned area(s); through teamwork with floor cashiers, ensure prompt response to all customers’ needs. Works between Maverick Casino & Hotel Elko and Gold Country.
ESSENTIAL JOB FUNCTIONS:
· Safeguards company assets at all times.
· Circulates about the slot machine area assigned.
· Through teamwork in assigned areas, ensures good customer service and prompt response to customer needs at all times.
· Prepare or approves all slot payout vouchers for fills and jackpots.
· Assists in resolving all customer disputes.
· Observes strict confidence in regards to company related matters.
· Makes minor repairs and adjustments to slot machines as needed.
· Cleans interior/exterior of slot machines.
· Answers customer complaints and questions regarding slot machines within his/her authority and ability to do so.
· For level 2 - Exceptional attitude & service. Ability to process jackpots on JDUs without assistance. Can perform minor repairs (bill jams, machine resets, etc.). Basic knowledge of Play Maverick loyalty program. Basic knowledge of game offerings.
· For level 3 - Meets all Level 2 criteria. Basic knowledge of MICS. Thorough knowledge of Play Maverick loyalty program. Excels with club enrollments. Able to properly train new hires. Advanced knowledge of game product, mechanics, and payouts.
· For level 4 - Meets all Level 3 criteria. Expert on jackpot processing, loyalty club, example for excellent customer service, proven loyalty and champion of the company.
· Create a friendly atmosphere for guests and coworkers
· Performs related and/or other duties as required.
· Be 21 years of age.
Requirements
High School graduate or GED
· Ability to obtain and maintain State of Nevada Gaming Card.
· Be able to work in a standing position for long periods of time (up to 8 hours).
· Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with a minimum of supervision.
· Outgoing personality, positive attitude strong communication skills, and pleasant/clean appearance.
· This position typically works verity of shifts, including weekend and holidays. Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
· Possess basic math skills and have the ability to handle money.
· Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.
· Punctuality and regular and reliable attendance.
· Honesty and Integrity
Salary : $14 - $16