Service Technician

Company Overview

We are a prominent producer of equipment for finishing, boasting close to 80 years of expertise in creating finishing systems and metal fabrication machinery. Our focus is on providing high-performance finishing solutions to manufacturers, backed by exceptional results and tailored customer assistance.

Job Summary

With our ongoing growth, we seek a skilled Traveling Field Service Technician to handle the setup, installation, maintenance, and repairs of heavy-duty industrial equipment. The ideal candidate excels in mechanical diagnostics, interpreting blueprints, electrical diagrams, and pneumatic systems. You must thrive in a flexible environment with extensive travel, variable schedules, and potential overtime, while prioritizing professionalism and client satisfaction in industrial settings.

Responsibilities

• Exhibit strong professionalism, commitment, and enthusiasm for outstanding customer service.
• Interact clearly, effectively, and courteously with clients, supervisors, and team members.
• Set up, diagnose, and fix equipment by applying resourceful mechanical and problem-solving skills, performing hands-on assessments to resolve issues even without standard tools or protocols.
• Apply expertise in both high- and low-voltage electrical systems.
• Deliver hands-on training to customers on equipment operation and upkeep.
• Prepare detailed service reports covering completed tasks, time logged, travel details, expenses, and equipment status.
• Secure customer approvals on reports and submit all paperwork immediately after finishing a job.
• Turn in service reports, timesheets, and expense documentation on time.
• Update the Service Scheduler and/or Manager daily on job status, scheduling changes, and any client issues.
• Adapt quickly and independently to scheduling shifts or evolving customer requirements.
• Handle additional tasks as needed in a fast-moving workplace, including flexibility for occasional evening, weekend, or overnight shifts.

Qualifications

• High School Diploma or equivalent (GED).
• At least 3 years of hands-on experience troubleshooting mechanical issues on industrial machinery.
• Capability to interpret blueprints, electrical schematics, and pneumatic diagrams.
• Familiarity with testing tools (e.g., for coolant, CFM, static pressure, multimeter).
• Comfortable using computers and Microsoft Office applications.
• Willingness to travel on short notice and adjust to changing schedules.
• Previous background in installing and diagnosing problems with industrial equipment.

Preferred Qualifications

• Associate’s degree in Electronics, Industrial Mechanics, HVAC, or similar technical discipline.
• Minimum of 5 years of relevant experience.
• Experience specifically with industrial machine installation and troubleshooting.

Additional Eligibility Requirements

• Valid driver’s license with a clean driving history.
• Ability to clear background checks and drug tests as mandated.

Percentage of Travel Required

• 80–100% domestic travel expected.
• Rare international trips may be required.
• Overtime, including evenings or weekends, may be necessary based on workload.

Compensation and Benefits

We provide a competitive pay package with an hourly rate of $31–$36. Employees are guaranteed 40 hours per week, with overtime opportunities available and double time pay for Sundays.

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