Field Service Engineer - Boise, Idaho

Company Summary

We were founded 100 years ago and are a distributor of high-end CNC machine tools. Our culture emphasizes work-life balance, autonomy, self-direction, and a do the right thing philosophy focused on quickly getting customers back up and running. Tenure is strong, with many technicians staying 10 years.

Job Summary

We are seeking experienced Service Engineers to provide high-capability field service support for advanced CNC machine tools. This is a field-based role focused on technical troubleshooting, mechanical repairs, and maintaining high-end equipment. The role involves regional travel with a goal of technicians being home almost every night

Responsibilities

• Perform advanced troubleshooting and repair on high-end CNC machines, including complex 5-axis issues, spindles, ball screws, bearings, and tolerance/accuracy problems.
• Diagnose issues through machine controls (FANUC/Siemens) and traditional mechanical methods.
• Handle kinematic compensation, volumetric accuracy troubleshooting, and overall machine condition diagnosis.
• Service both new high-end equipment and older machines, including rebuilds.
• Work independently on complex field issues while maintaining safety and avoiding costly mistakes.
• Provide excellent customer service with a focus on rapid resolution and uptime.

Requirements

• Proven CNC machine tool service experience with strong mechanical and diagnostic capabilities.
• Minimum FANUC control experience.
• Ability to perform mechanical work on spindles, ball screws, bearings, and related components.
• Strong problem-solving mindset, self-motivation, and comfort working independently.
• Willingness to handle both high-end technical work and older machine service.
• Valid driver's license and ability to meet regional travel requirements (typically 20-30%).

Preferred Requirements

• Siemens control experience (strongly preferred).
• Experience with 5-axis machines.
• Advanced knowledge of kinematic compensation, volumetric accuracy, and high-precision diagnostics.
• Ability to be dispatched independently to the most complex spindle, tolerance, or accuracy issues.

Compensation/Benefits

• Base Salary: Flexible based on experience. Range typically $70,000–$130,000
• Additional Compensation: Company car or monthly car stipend, company credit card, paid off-site expenses, and per diem.
• Benefits:
  • 401(k) with match (standard up to 3%, plus additional up to 5%).
  • Health insurance (75% employer contribution for employee, 50% for dependents).
  • PTO: Typically 2–4 weeks depending on experience (flexible to match candidate's current situation).
  • Relocation assistance available

Location

• Boise, Idaho metro area
• Field-based role with regional travel (generally 20–30%, mostly day trips; typically fewer than 5 hotel nights per month)

This is a great opportunity to join a stable, growing company with a strong reputation, excellent work-life balance, and significant autonomy for self-motivated technicians.