What are the responsibilities and job description for the Hotel Front Desk Agent position at Maverick Colorado LLC?
Description
**$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire **
Team members must be in good standing to qualify for Bonus Pay out (no documented performance notes in their employee file)
Responsibilities include but are not limited to:
- Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
- Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
- Assign guest accommodations in accordance with current procedures.
- Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
- Handle assigned bank properly and perform account postings.
- Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
- Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
- Maintain ongoing knowledge of all company services and entertainment opportunities.
Requirements
To be successful in this role, you should have previous experience and knowledge that includes:
• High School Diploma or equivalent experience.
• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
• Ability to prioritize tasks and work independently.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.
Team Members Will Enjoy:
- FREE GAS (up to $3,900 annual value) or Free bus passes
- Free covered Parking
- 2 weeks PTO per year
- 6 Observed Holidays with Holiday Pay
- Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
- Career Development and Advanced Opportunities
- Tuition Reimbursement
- Flexible work schedules
- Team Member Referral program ($600 per team member referred!)
$17.29 - $19.00 per hour
Applications will be considered for 14 days; post expires 5/12