Deposit Operations Specialist

The Deposit Operations Specialist is responsible for supporting deposit operations, electronic payments, and treasury management/digital services. This position plays a critical role in ensuring the accuracy, efficiency, and integrity of operational processes while delivering exceptional service to both internal branch staff and customers.

The ideal candidate possesses strong analytical and problem-solving abilities, a keen attention to detail, and a commitment to operational excellence. This individual will serve as a subject matter resource for deposit products, electronic payments, and treasury management services, helping to ensure compliance with regulatory requirements and adherence to established bank policies and procedures.

This position offers the opportunity to develop expertise in deposit operations, treasury management, and electronic payments while supporting several critical functions within the bank.

Responsibilities

Deposit Operations

·Perform a variety of daily deposit operations functions, ensuring transactions are processed accurately, timely, and in accordance with established procedures.

·Review, research, and resolve exception items, including NSF transactions, non-post items, returns, charge-backs, and other operational discrepancies.

·Complete deposit account reviews to ensure documentation completeness, system accuracy and compliance with the bank policies and regulatory requirements.

·Monitor exception reporting and account maintenance functions, ensuring the timely resolution of processing issues and accuracy and integrity of customer account information.

Treasury Management & Electronic Payments

·Support the onboarding, administration, and servicing of treasury management and digital banking products for business customers.

·Serve as a primary resource for internal teams and customers regarding digital banking functionality, troubleshooting, and service enhancements.

·Process and support ACH and wire transactions in accordance with established controls, procedures and regulatory requirements.

·Assist with payment investigations, customer disputes, and transaction research while ensuring adherence to applicable regulations and bank policies.

·Support daily settlement and reconciliation activities, investigating and resolving exceptions as needed.

Customer & Internal Support

·Deliver exceptional service to customers and internal staff through timely, accurate, and professional support.

·Build collaborative relationships across departments to facilitate issue resolution and process improvement.

·Serve as a trusted operational resource by providing guidance, research, and expertise on deposit and payment-related matters.

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. 

Qualifications

Education & Experience

·High school diploma or equivalent required; associate or bachelor’s degree in business, finance, accounting, or a related field preferred.

·Minimum of 2 years of banking, deposit operations, digital banking, treasury management, or payment operations experience preferred.

Knowledge, Skills & Abilities

·        Strong understanding of banking operations and payment processing functions.

·        Exceptional attention to detail with demonstrated accuracy and organizational skills.

·        Strong analytical, communication and problem-solving skills.

·        Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

·        Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

·        Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.

·        Commitment to delivering exceptional customer service and operational excellence.