Clinic Partnership Manager - Washington State

ABOUT: Access to quality specialty care is a significant and growing problem in the United States. Despite the increase in coverage under the A.C.A., needed specialty care is unavailable in many communities, especially those poorer and geographically distant. MAVEN Project was established in order to improve the access to and quality of services to underserved populations. 

MAVEN Project is 501(c)3 non-profit that links best-in-class volunteer physician specialists with primary care providers at clinics for the underserved. Utilizing technology built for that setting and a combination of consultation, mentoring, and education, we enable those providers to offer an expanded scope of care and give them necessary support to reduce growing burnout. As a result, we partner to markedly increase access to top notch health care for geographically and economically challenged patients in their own community. 

The organization currently serves over 500 FQHCs and free clinics and, by year end, will cover all 50 states.

POSITION OVERVIEW: Under the leadership of the Director of Clinic Partnerships , the Clinic Partnership Manager (CPM) plays a pivotal role in maintaining the relationships between MAVEN Project and partner clinics. This role integrates clinical and operational experience to build and foster client relationships and plays a vital role in operationalizing and optimizing the business model to provide timely access and healthcare expertise to safety net clinics.

DUTIES AND RESPONSIBILITIES: 

• Collaborates with the Director of Clinic Partnerships to protect MAVEN Project’s quality reputation by embracing the mission, vision, and values of the organization.
• Improves patient satisfaction through a sense of ownership by creatively engaging clinic leads and providers.
• Professionally and enthusiastically provides direction to clinic partners inquiring with questions about utilization with electronic consults, continuing medical education, clinical mentoring, leadership coaching, and case-based learning.
• Demonstrates competency, utilizing evidence-based best practices with all services to train and orient clinic partners and MAVEN Project volunteers for participation in telehealth programs.
• Collaborates as appropriate with other departments to ensure efficient processes and facilitates problem-solving.
• Manages meetings and administrative support, as necessary, to support the business including the creation of meeting agendas, documenting notes and establishing follow-up timelines in concert with health care organization staff, physician volunteers and The MAVEN Project team.
• Proactively develops relationships by listening to and understanding clinic partners, while anticipating and providing solutions to clinic needs, giving high priority to customer satisfaction.
• Attempts to resolve and de-escalate all issues received from clinic partners tactfully and professionally, escalating any unresolved issues to the Director of Clinic Partnerships and Business Development, ensuring that all activity documented accurately.
• Will be relied upon to answer questions, address concerns, and help with MAVEN Project services.
• Builds trust by working as a team member, as well as independently, with minimal supervision.
• Ability to effectively manage a high volume of provider requests and multiple tasks in a fast-paced environment using a computerized database for information access.
• Ensures timely distribution of utilization and engagement reports to clinic partners according to their preferred distribution (i.e., monthly, quarterly, etc.).
• Knows how to appropriately address customer concerns creatively and share feedback with other teammates.
• Attends and participates in meetings as required.
• Will adhere to MAVEN Project privacy, HIPAA, and confidentiality standards.
• Must understand and demonstrate compliance according to MAVEN Project policies and procedures.
• Performs other duties and assumes other responsibilities as apparent or assigned, including mutually agreed-upon objectives such as supporting efforts.

LOCATION DIFFERENTIAL:

• Base salary will be commensurate with experience, qualifications, and geographic location.
• The national salary range for this position is $60,000 to $70,000 annually.
• Compensation may include a location-based pay differential to reflect regional cost-of-living differences for candidates residing in Washington State.

EMPLOYEE BENEFITS:

• Medical, Dental and Vision Insurances
• Short & Long Term Disability benefits
• Paid Time Off
• Annual Company Holidays
• Retirement Plan

QUALIFICATIONS: 

• Ability to work Monday through Friday, from 8 am-5 pm PST with flexibility of working hours dependent upon organizational needs or the expansion of services.
• Regular, predictable attendance is required.
• Ability to work well under pressure with a proven diplomatic approach to complex situations.
• Excellent written, verbal, and presentation communication skills.
• Self-confidence in speaking in front of large or small groups.
• Experience creating, tracking, and analyzing data related to operations, performance, and strategy.
• Ability to identify project issues, communicate to Senior Director, and propose and implement innovative, effective solutions.
• Proficiency or ability to learn CRM systems and virtual collaboration tools
• Strong interpersonal skills with the ability to build and maintain positive relationships with clients, clinical partners and internal teams.

EDUCATION: 

• B.A./B.S. required.

EXPERIENCE: 

• Two to five years experience working in clinical delivery, health care consulting, telehealth, telemedicine, digital health, mHealth, or other related industries.
• Prior experience working in clinical setting or demonstrated knowledge of Federally Qualified Health Centers (FQHCs), Free and Charitable Clinics (FCCs), or similar healthcare organization is strongly preferred but not required.
• Experience collaborating with cross-functional teams and supporting client or patient facing operations within healthcare or technology-enabled services is preferred.

CERTIFICATE/ LICENSURE: 

• Active Washington State Drivers License

PHYSICAL DEMANDS: 

• Work Location. While this is a remote position, we are seeking qualified candidates that are located in Washington State for the incumbent to build strong connection to our community partners.
• Travel Requirements. The role requires regular travel to clinics and health centers across Washington to build relationships and support access to care in local communities.
• Possess a valid, unrestricted Washington State drive’s license and have reliable personal transportation available for work-related travel.
• Maintain current automobile insurance in accordance with state requirements.
• Be able to travel within the state with reasonable notice to meet organizational needs (Mileage or other approved travel expenses will be reimbursed according to the organization’s travel policy).
• Sitting for a significant percentage of the workday with sedentary work.
• Ability to sit at a computer terminal/desk for an extended period.

INFORMATION TECHNOLOGY NEEDS: 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with strong overall computer literacy.
• Experienced in utilizing Customer Relationship Management (CRM) systems to manage client data, track interactions, and support clinical operation needs.
• Familiarity with Salesforce and PowerBI is preferred but not required; new hires are expected to gain working proficiency within their first 90 days of employment.
• Skilled in leveraging digital communication and social media platforms to strengthen client engagement and promote organizational visibility.
• Experienced in using virtual collaboration tools such as Microsoft Teams and Zoom for meetings, presentations and client interactions.