What are the responsibilities and job description for the IT Support Engineer - MDM position at Maven Companies?
Responsibilities:
- Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across macOS, Windows, and SaaS platforms.
- Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience.
- Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained.
- Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management.
- Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V conferencing solutions to enable seamless collaboration.
- Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives.
- Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption.
- Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.
Qualifications:
- 5 years of IT support experience in a fast-paced, dynamic environment, including 3 years in a Lead or Level 2 role.
- Deep expertise with MDM platforms (Intune, Kandji) and endpoint management.
- Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach.
- Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale.
- Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls).
- Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows.