Cash Application Specialist

This position will report to the Cash Application Team Lead for Order-to-Cash Shared Services. The Cash Application Analyst will play a crucial role in processing cash applications, managing customer accounts and ensuring compliance with established controls and policies. In this role you will be responsible for accurately processing and allocating customer payments to customer accounts and their corresponding invoices, ensuring financial system accuracy, researching, reconciling, and resolving discrepancies. This will include both domestic and foreign currencies. We are looking for a detail-oriented individual who will take full ownership of the cash application process. The successful candidate will have experience working in a shared services environment. The role will work closely with Accounts Receivable, Collections and Customer Service Teams to resolve payment discrepancies and maintain clean, up-to-date customer ledgers. The candidate should display a positive and initiative-taking attitude, possess strong organizational skills, demonstrate an ability to prioritize, and multitask and be a strong communicator, and always provide best in class internal and external customer service. This position will be in the Atlanta (Sandy Springs), Georgia office.

Responsibilities:

• Accurately and efficiently manage assigned cash applications responsibilities using established procedures.
• Apply incoming payments from various sources (cash, wires, ACH, credit cards) to the correct customer accounts and outstanding invoices in the ERP system (will be working in multiple ERPs across business units).
• Electronic filing of correspondence, remittance information, and other payment related documentation.
• Ensure timely resolution of discrepancies.
• Investigate and resolve payment discrepancies, unapplied cash exceptions, and unauthorized deductions by collaborating with internal teams and customers.
• Communicate with customers as needed to obtain remittance information or clarify payment details.
• Ensure the accuracy and completeness of financial records by performing daily reconciliations and maintaining organized documentation.
• Manage non-standard transactions and account balances.
• Support the month-end, quarterly, and year-end closing processes by performing necessary entries and reconciliations.
• Support internal and external audits by providing necessary documentation.
• Identify opportunities to enhance the efficiency and accuracy of the cash application process and other related financial operations.
• Maintain confidential records and adhere to audit and compliance standards.
• Demonstrate a positive working relationship within the Billing and Accounts Receivable team, as well as other departments, to accomplish the goals and objectives of the company.
• Provide excellent customer service regarding cash applications.
• Meet defined individual and department goals and key performance indicators.

Qualifications

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field (or equivalent experience). New Grads are encouraged to apply.
• Strong interpersonal, communication, and written skills.
• Excellent prioritization and time management skills with a proven ability to meet deadlines.
• Effectively manage multiple activities.
• Strong analytical and problem-solving abilities with understanding of accounting principles and AR processes.
• High-level of integrity and dependability with a keen sense of urgency and results-orientation.
• Ability to adapt, learn, and function well in a high-paced environment.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Experience working in a shared services environment a plus.
• Microsoft Dynamics, Solomon, SAP, QAD, or other large ERP system(s) experience a plus.