Resort Assistant Manager

Job Description

The base salary range for this position is $70K - $75K.

Our Resort Assistant Manager will oversee the functions of the front office/services teams. By maintaining presence in the lobby, he or she will champion exceptional service standards and pursue 100% guest satisfaction. This individual will be responsible for the training and development of staff and lead the team to execute service excellence. The ideal candidate will be adaptable to business demands, creative, and have a natural ability to problem-solve. Influential communication skills (verbal and written), a keen eye for detail, and robust computer skills are key for this position.

• Maintains presence in the lobby to ensure proper guest service and smooth operations.
• Greets VIPs, special attention guests, past guests, and monitors daily activity of arrivals/departures.
• Acts as an extension of senior management.
• Assists the management team in its pursuit of 100% guest satisfaction.
• Responsible for the follow-up that occurs with disappointed guests.
• Updates and reviews guest history. Ensures future arrival lists are reviewed and that needs are met prior to arrival.
• Enter all “glitches” and information obtained regarding guest preferences into the guest profile in Opera.
• Ensures that guest services and proper accommodations are provided according to standards.
• Will execute excellent email, departmental and pre-shift communications.
• Trains and develops front office and uniform services associates on the front drive. Maintain standard training manuals. Conducts regular department meetings with each respective area in the front office. Completes thorough and timely performance evaluations.