Spa Supervisor (Full Time)

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division: Management & Non-Union (MAN010)
Band 2
Spa Supervisor

Primary Responsibilities:
The Spa Supervisor is responsible for overseeing Spa Providers, Spa Concierge, and Spa Attendants, while supporting daily operations and delivering exceptional guest service across the spa facilities. This role ensures smooth day-to-day operations, high service standards, and effective team leadership. Responsibilities include role of Spa Concierge in addition to staffing, facility and locker room operations, inventory and supply management, group bookings, concierge and pre-arrival requests, and other operational functions as needed.

Essential Duties:

• Participate in weekly planning and operational meetings.
• Collaborate with management to develop short- and long-term departmental goals and monitor ongoing progress.
• Conduct regular evaluations of spa facilities, staff appearance, and service standards; implement action plans as necessary.
• Ensure efficient spa operations, including staffing, inventory levels, supply management, and sales performance.
• Monitor and follow up on all spa maintenance requests.
• Develop, implement, and enforce Standard Operating Procedures (SOPs).
• Conduct service standard audits and communicate goals, expectations, and relevant information to spa staff.
• Lead daily briefings and maintain a visible, hands-on leadership presence within the department.
• Train, coach, and mentor team members while reinforcing quality standards through feedback, audits, and ongoing support.
• Conduct tours for new hires, media representatives, and VIP guests.
• Assist the Spa Director as a point of contact for group bookings and spa buyouts.
• Work from the spa desk for the duration of scheduled shifts.
• Utilize the Book4Time spa booking system proficiently.
• Enforce spa rules, policies, and procedures with tact, professionalism, and discretion.
• Take ownership of guest concerns and complaints, demonstrating initiative to resolve issues promptly and effectively.
• Participate in training sessions, departmental communications, planning meetings, and associate engagement activities.
• Support associate and community relations initiatives as needed.
• Perform other related duties as assigned or required.

Other Duties:

• Strong leadership, interpersonal, and communication skills (verbal and written).
• Ability to remain calm, focused, and effective in a fast-paced and high-pressure environment.
• Highly organized, detail-oriented, and dependable.
• Self-motivated and results-driven with a strong guest-service mindset.
• Ability to make sound decisions in the best interest of guests and the department.
• Strong problem-solving skills with the ability to prioritize and adapt quickly.
• Professional, cooperative, and positive demeanor.
• Proficient in basic mathematics, including percentages and fractions.
• Ability to read, interpret, and prepare reports, budgets, operating procedures, and safety documentation.
• Ability to maintain confidentiality and discretion regarding guest and spa information.

Working Conditions:

• Primarily indoor work environment with occasional outdoor exposure

Work Hours:

• Must be able to work shift and days determined by the Manager.
• Must be able to work more than 40 hours per week, when needed.

Equipment Use:

• Skilled in computerized systems, including POS, inventory management, and spreadsheet software.

Mental and Physical Demands:

• Ability to stand and remain active for extended periods; includes walking, bending, lifting, pushing, and pulling.

Communication Demands:

• Energetic, professional, and enthusiastic demeanor.
• Ability to present oneself in a professional and polished manner at all times.

Minimum Qualification:

• High school diploma or equivalent combination of education and relevant experience.
• Must obtain CPR/AED and First Aid certification within 60 days of hire.
• Minimum of three (3) years of experience in a similar supervisory role within a spa, wellness, hospitality, or related environment.

Preferred Experience Includes:

• Staff training, scheduling, supervision, coaching, and performance evaluations.
• Inventory management and financial tracking.
• Marketing, merchandising, and programming support.
• Ability to perform operational duties of staff positions as needed.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.