Prince Waikiki: Housekeeping Clerk (On-Call)

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.

Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners.

By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

PW Housekeeping Clerk

Primary Responsibilities: : Ensure coordination of daily work assignments, key controls, guest requests and the Hotel and Golf Club's Lost and Found program according to procedures established by the Prince Waikiki. Communicate information and requests to all hotel departments in addition to Housekeeping ambassadors and guests. Answer the phone and refer guest concerns to the proper areas.

Essential Duties:

1. Answer and dispatch phone calls as received within the Housekeeping Clerk's office. Delegate requests from guests or other employees to those responsible.
2. Keep a log of phone calls, guest requests, requests from other departments, etc.
3. Prepare all daily work assignment sheets for the Room Attendants and General Cleaners in accordance with established standards.
4. Communicates information and requests from guests to room attendants or houseman and managers.
5. Perform duties following safety procedures and policies.
6. Log and maintain a record of lost and found items.
7. Perform daily control and inventory of all keys and cell phones assigned to the Housekeeping Department upon arrival and departure of the shift.
8. Maintain records, prepare reports and do other administrative duties as requested.
9. Perform other related duties as assigned or required by the Executive Housekeeper or the Assistant Housekeeper.

Other Duties:

1. Assist other areas/persons in Housekeeping as needed including the following: Room Attendants, General Cleaners, Inspectors, and others as requested by management.
2. Provide guest assistance, directions and information as requested.
3. Provide instruction and/or guidance for guest and employee safety in the event of fire or other emergency situations.

Working Conditions:

1. Works indoors in an air-conditioned Housekeeping Clerk's office.

Work Hours:

1. Shifts cover the hours between 6 am to 11 pm
2. Must be able to work over 40 hours per week.
3. 7 day a week operation/days off will vary

Equipment Use:

1. Computer, telephone, and other office equipment.

Mental and Physical Demands:

1. Strong organizational skills
2. Able to make quick decisions and multitask to service guests and employees
3. Must be able to prioritize tasks to ensure proper service.

Communication Demands:

1. Must be able to effectively communicate with guest, employees and other departments to give direction or resolve concerns.
2. Must be able to keep accurate log of the daily activities..

Minimum Qualification Requirements:

1. Prior work related experience helpful
2. Basic computer skills helpful

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.