Luggage/Valet Attendant* (Full Time)

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division: Front Office (FRN006)
Band 1U
Effective as of 9/1/2024

Bell Luggage/Valet Attendant

Primary Responsibilities:
Greet all guests and visitors in a friendly and welcoming manner. Open the door of arriving or departing vehicles for the guests, loading or unloading packages or luggage. Valet park, tag bags, and load/unload luggage or packages. Deliver luggage and escort guests to and from room upon check-in and check-out. Deliver amenities, boxes, faxes and other items requested by the guests. Provide information about the resort and its recreational facilities and dining rooms, Big Island attractions and local activities. Assist in answering the phone or arranging for taxi service.

Essential Duties:

• Greet guests upon their arrival at the porte cochere in a friendly welcoming manner according to resort standards.
• Open vehicle doors promptly upon arrival/departure and load/unload all luggage and packages.
• Valet park and retrieve vehicles adhering to speed limit and safety procedures.
• Deliver and extract items to/from guest rooms or function areas.
• Escort guests to rooms with their luggage following proper procedures, providing information about the resort facilities, restaurants, Big Island attractions and events.
• Arrange luggage in rooms according to guest preference, providing information about the room.
• Answer phone at the bell desk and arranges luggage pick-up, transportation or other guest requests.
• Must be warm and friendly at all times, greeting guest and personalizing their service.
• Tag luggage and locate lost luggage.
• Polish luggage carts.
• Shine guest shoes upon requests.
• Assist guests in making dining reservation or with other requests.
• Perform other related duties as assigned or required.
• Deliver or pick-up golf bags from the golf shop.

Other Duties:

• Keep work area and lobby clean and orderly.
• Transport guests to/from various areas of the resort.
• Report any unauthorized or suspicious person on the guest room floors to security.
• Assist other position in the department.

Working Conditions:

• Work primarily outdoors at the porte cochere
• Work outdoors, hotel corridors, parking lot/structure in various weather conditions

Work Hours:

• Able to work shift and days determined by the manager
• Able to work in excess of 40 hours per week if needed.

Equipment Use:

• Telephone and radio
• Vehicles with standard and automatic shift
• Resort Shuttle
• Utility Cart
• Luggage Cart

Mental and Physical Demands:

• Lift and carry heavy luggage, golf bags, etc. weighing up to and over 50 lbs.
• Push and pull cart with up to or over 50lbs luggage or bags
• Bend and reach to load and unload luggage or golf bags from vehicles.
• Able to deal with irate guests and remain friendly.
• Able to stand and walk during most of shift, climb in/out of vehicles

Communication Demands:

• Must be able to verbally communicate with employees, managers and guests.

Minimum Qualification Requirements:

• Must provide a valid driver’s license and a clean driving abstract (no moving violations in the past 3 years).
• Must be pleasant, smiling and friendly
• Safely operate vehicles with automatic and standard shift
• PUC physical if operating resort shuttle or vehicle to transport guests

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.