What are the responsibilities and job description for the Reef Cafe Attendant position at Maui Ocean Center?
Job Title: Reef Cafe Attendant
Department: Food & Beverage/Reef Cafe
Reports To: Director of Food & Beverage
Position Summary
We are looking for a personable Reef Café Attendant to welcome our guests in a friendly and polite manner. The counter attendant’s responsibilities include maintaining cleanliness, attending to customers’ requests, light prep and serving food and beverages, and accepting payments.
To be successful as a Reef Café Attendant, you will carefully listen to customers to ensure accuracy when taking requests and demonstrate exceptional problem-solving abilities. A top-notch counter attendant should always strive to deliver outstanding customer service.
Essential Duties
Department: Food & Beverage/Reef Cafe
Reports To: Director of Food & Beverage
Position Summary
We are looking for a personable Reef Café Attendant to welcome our guests in a friendly and polite manner. The counter attendant’s responsibilities include maintaining cleanliness, attending to customers’ requests, light prep and serving food and beverages, and accepting payments.
To be successful as a Reef Café Attendant, you will carefully listen to customers to ensure accuracy when taking requests and demonstrate exceptional problem-solving abilities. A top-notch counter attendant should always strive to deliver outstanding customer service.
Essential Duties
- Greeting customers as they arrive and making them feel welcome.
- Answering questions about the menu, and making note of special requests, if required.
- Serving food, beverages, and other food items to guest from the counter, or, if seated, taking the guest’s their orders.
- Communicating food and drink orders to the fellow workers.
- Maintaining cleanliness standards by following posted side-work and cleaning schedule.
- Replenishing supplies when required and throughout the day.
- Processing payments.
- Complying with company policies.
- A high school diploma or GED.
- Previous customer service experience is preferred.
- Working knowledge of promoting, selling, and packaging food products.
- The ability to process bills and cash registers.
- Experience working with POS systems.
- The ability to adhere to and uphold sanitization standards.
- Excellent listening and communication skills.
- A positive attitude and a polite and friendly demeanor.
- Must be 21 . Must have the ability to obtain a Maui County Liquor Card.
- Standing, bending, lifting and stooping for several hours at a time.
- Communicating with guests and colleagues throughout your shift
- Hours may include day and evening hours.
- Unlimited daily aquarium access during normal business hours (employee, their children, spouse and immediate family members).
- Paid time off – accumulated based on hours worked (PT and FT benefit)
- Health insurance including Medical, Dental and Vision.
- Group Life Insurance and 401k retirement plan; eligibility requirements apply.
- F&B and Retail discounts; some restrictions may apply.