What are the responsibilities and job description for the Sr. Appointment Receptionist position at Maui Medical Group?
Health Care Excellence For Maui Since The Leading Provider Of Quality Health Care For The Residents And Visitors Of Maui As Measured By
– patient satisfaction
– patient outcomes
– staff employment satisfaction
Department:
Appointment Scheduling
Overall Purpose of the Position:
Appointment Receptionist is responsible for answering all incoming/outgoing calls and scheduling appointments based on patient health needs. Taking prescription (RX) messages. Ensures information for completion of appointment are accurate including insurance verification and up to date demographics. Updates provider templates and other duties as required.
Major Job Responsibilities:
Percentage:
1. In a welcoming and professional manner, answers all incoming/outgoing calls:
- Identifies and verifies all information needed to schedule appointment.
- Verifies insurance with payor.
- Takes prescription (RX) messages or transfers calls to appropriate office.
- Informs patients of appointment related instructions (arrive early, co-payments, deposit, authorizations/referrals, etc.)
75% 2. Updates assigned provider template to include opening, closing and rescheduling patient appointments. Verifies changes with appropriate supervisors. Checks approved schedules with online schedule. 10% 3. Completes patient reminder calls for specialty provider appointments. 5% 4. All other miscellaneous responsibilities and duties as assigned. 5% 5. Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. 2.5% 6. Maintains attendance standards consistent with company policy. 2.5%
*Minimum Qualifications:
Education/Experience:
High School diploma or equivalent required. One year of receptionist experience preferred.
Skills/Knowledge:*
Must be able to manage multiple tasks at the same time; possesses strong telephone skills; maintains a positive "can-do" attitude; and able to work overtime as the need arises.
Equipment Use
Use of personal computer, typewriter, multi-line telephone, and 10-key machine.
Characteristics
Willing to effectively participate as a team member with nursing and front desk practices. Committed to the protection of confidential information, records, and/or reports. Communicates effectively in a professional and courteous manner. Must have good organizational skills.
Environmental Factors
Requires prolonged sitting (75%), bending, stooping and stretching for files and supplies (10%). Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Hourly Rate
Starting @ $19.83; based on experience
Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.
Salary : $20