What are the responsibilities and job description for the Referral Coordinator (Full Time) position at Maui Medical Group?
Health Care Excellence For Maui Since 1961 - The Leading Provider Of Quality Health Care For The Residents And Visitors Of Maui As Measured By
– patient satisfaction
– patient outcomes
– staff employment satisfaction
Description
MAUI MEDICAL GROUP, INC. POSITION DESCRIPTION
Position Title
Department
REFERRAL COORDINATOR
PATIENT SERVICES
Instructions
In Section A briefly describe the overall purpose of this position. Describe the position so that someone who does not know the position will understand it. In Section B describe the specific tasks or duties. The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only. In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, environmental factors relating to this position.
SECTION A: OVERALL PURPOSE OF THE POSITION
The Referral Coordinator is our lead staff member responsible for receiving referral authorization requests from providers’ offices and obtaining from insurance companies the required authorizations and precertification based on current insurance guidelines. Coordinates and ensures information between the providers’ offices and insurance companies are accurate. Tracks referrals for timely completion.
SECTION B: MAJOR JOB RESPONSIBILITIES
Total
100%
Enter an asterisk (*) in this column to indicate Major Job Responsibilities that are essential functions.
SECTION C: OTHER INFORMATION
Responsible To
Business Office Manager
Supervises
None
Minimum Qualifications
Education/Experience -
High school diploma or equivalent and (2) years of medical experience in healthcare insurance administration.
Skills/Knowledge -
Possess working knowledge of medical and/or healthcare insurance terminology. Manages multiple tasks at the same time and works overtime as the need arises. Demonstrates computer literacy (i.e. EMR, referral tracking system, Excel, Microsoft word, etc.).
Shows the ability to supervise department staff members.
Desired/Preferred Qualifications
Demonstrates effective written and verbal communication skills.
Equipment Use
Personal computer, fax, telephone, copier, scanner
Characteristics
Willingly participates as a team member. Possesses effective organizational skills and maintains a “can-do” attitude. Recognizes the confidential nature of work and understands and follows HIPPA rules.
Environmental Factors
Requires walking (15%) and prolonged periods of sitting (85%). Lifts up to 25 lbs. Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Hourly Rate
Starting @ 19.01; based on experience
Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.
– patient satisfaction
– patient outcomes
– staff employment satisfaction
Description
MAUI MEDICAL GROUP, INC. POSITION DESCRIPTION
Position Title
Department
REFERRAL COORDINATOR
PATIENT SERVICES
Instructions
In Section A briefly describe the overall purpose of this position. Describe the position so that someone who does not know the position will understand it. In Section B describe the specific tasks or duties. The percentage of time spent performing the major job responsibilities is used for job evaluation purposes only. In Section C list the minimum qualifications, type of equipment used (including the frequency), characteristics, environmental factors relating to this position.
SECTION A: OVERALL PURPOSE OF THE POSITION
The Referral Coordinator is our lead staff member responsible for receiving referral authorization requests from providers’ offices and obtaining from insurance companies the required authorizations and precertification based on current insurance guidelines. Coordinates and ensures information between the providers’ offices and insurance companies are accurate. Tracks referrals for timely completion.
SECTION B: MAJOR JOB RESPONSIBILITIES
- Receives and coordinates referral authorization requests from providers’ offices. Verifies accuracy and completeness of referral request. Submits referrals, as required based on current insurance guidelines, to insurance companies for authorizations and precertification. Tracks and follows up with referral requests for timely completion. Records and forwards approved or denied requests to providers’ office. Works collaboratively with MMG leadership to direct referrals to preferred provider when deemed appropriate.
- Supervise Referral Clerk(s).
- Reviews and implements insurance guidelines. Educates as needed.
- Records, analyzes and reports statistical data for referral tracking system.
- Corresponds with or contacts all parties involved to include outside physicians, insurance companies and nursing personnel to complete the referral/authorization.
- All other miscellaneous responsibilities and duties as assigned.
- Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner. Adheres to all company policies and procedures.
- Maintains attendance standards consistent with company policy.
Total
100%
Enter an asterisk (*) in this column to indicate Major Job Responsibilities that are essential functions.
SECTION C: OTHER INFORMATION
Responsible To
Business Office Manager
Supervises
None
Minimum Qualifications
Education/Experience -
High school diploma or equivalent and (2) years of medical experience in healthcare insurance administration.
Skills/Knowledge -
Possess working knowledge of medical and/or healthcare insurance terminology. Manages multiple tasks at the same time and works overtime as the need arises. Demonstrates computer literacy (i.e. EMR, referral tracking system, Excel, Microsoft word, etc.).
Shows the ability to supervise department staff members.
Desired/Preferred Qualifications
Demonstrates effective written and verbal communication skills.
Equipment Use
Personal computer, fax, telephone, copier, scanner
Characteristics
Willingly participates as a team member. Possesses effective organizational skills and maintains a “can-do” attitude. Recognizes the confidential nature of work and understands and follows HIPPA rules.
Environmental Factors
Requires walking (15%) and prolonged periods of sitting (85%). Lifts up to 25 lbs. Requires manual dexterity sufficient to operate a keyboard and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Hourly Rate
Starting @ 19.01; based on experience
Maui Medical Group is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, and veterans to apply.