Rx Customer Service Representative

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is:

To answer incoming telephone inquiries from our customers in a timely, courteous and efficient manner.

Hourly Rate of Pay: $19.50/Hr.

Shift: Monday through Friday (11:30 AM to 7:00 PM)

The primary responsibilities and essential duties of this position are:

• Serve as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints.

• Accurately and efficiently input Rx orders into Rx data entry software.

• Ensure that orders are entered into the system accurately to meet customer service goals and deadlines.

• Professionally communicate with internal and external customers regarding order status, billing information, shipping and tracking of orders for accounts.

• Utilize Company training materials to gather information and execute Company policies and procedures.

• Back up the RX Redo/POF & Mail CSR.

• Perform all other work-related duties as requested or required.

Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position:

• High School graduate, with data entry experience and 1-3 years in customer service. Optical experience preferred.

In lieu of education, the following equivalent experience is preferred:

• 4-5 years of customer service with data entry experience.

Listed below are the particular skills preferred for this position:

• Strong organizational, problem-solving and logic skills.

• Excellent customer service skills.

• Attention to detail and accuracy.

• Pleasant Personality.

• Team Player

• Typing – 35 w.p.m.

• Quick Lerner.

Work Shift:

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included:

• Low Insurance Premiums on Medical, Dental, and Vision

• Flexible Spending Accounts

• Health Savings Accounts (with Company Match)

• Short Term and Long-Term Disability

• Voluntary Critical Illness, and Accident Coverages

• Tuition Reimbursement

• Paid Paternity and Maternity Leave

• Paid Time Off

• Paid Holidays

• Company Paid Life AD&D Insurance

• Voluntary Life & AD&D Insurance

• 401K Match

• Paid Bereavement

• Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.