Housekeeping Supervisor

Job Summary:

Under the general guidance and supervision of Director of Housekeeping, the Housekeeping Supervisor oversees and coordinates the daily activities of the housekeeping staff to ensure the cleanliness and maintenance of guest rooms and public areas meet hotel standards. This role is responsible for supervising room attendants and housekeeping support staff, conducting inspections, training employees, and maintaining high levels of guest satisfaction through efficient and quality service.

Supervisory responsibilities:

• Yes ... Under the guidance of the Director of Housekeeping, oversees Housekeeping Department and staff

Duties and Responsibilities:

• Supervise, train, and motivate housekeeping staff including room attendants, public area attendants, and laundry personnel
• Assign daily tasks and room cleaning schedules to ensure timely completion of work
• Conduct routine inspections of guest rooms and public areas to maintain cleanliness and quality standards
• Monitor staff performance and provide coaching, feedback, and corrective action as needed
• Respond promptly and professionally to guest requests, complaints, and service recovery issues related to housekeeping
• Ensure compliance with health, safety, and sanitation regulations
• Maintain inventory control of cleaning supplies, linens, and equipment and communicate replenishment needs to management
• Assist in recruitment, onboarding, and training of new housekeeping employees
• Prepare daily reports on room status, productivity, and staffing levels for management review
• Collaborate with Front Office and Engineering departments to coordinate room readiness and maintenance repairs
• Promote teamwork, safety awareness, and a positive work environment
• Participate in special cleaning projects and deep-cleaning schedules as directed
• Other duties as assigned

Required Knowledge/Skills/Abilities:

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a commitment to quality and guest satisfaction
• Ability to manage time effectively and handle multiple priorities
• Knowledge of cleaning chemicals, equipment, and safety procedures
• Flexibility to work varied shifts including weekends and holidays

Education and Experience:

• High school diploma or equivalent required; hospitality or management coursework preferred
• Minimum 2 years’ housekeeping experience in a hotel environment, with at least 1 year in a supervisory role preferred