What are the responsibilities and job description for the IT Infrastructure Analyst position at Mattr?
POSITION SUMMARY:
Our IT Infrastructure Analyst will be required to configure and maintain various IT Infrastructure solutions for all locations within Mattr. The candidate will perform analysis and identify bottlenecks or other inefficiencies to ensure long term effectiveness and reliability of our physical IT hardware and virtual machines. They will be responsible for hardware/software maintenance and troubleshooting on a broad range of currently deployed hardware and applications, and at times will help to explore and evaluate new technologies and vendors. This is a versatile role, with some of the analyst’s time dedicated to assisting our IT Operations Support team with desktop and end user peripherals. Serving as an escalation point to that team, strong interpersonal and written/verbal communication skills are also critical.
DUTIES:
At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!
#IND1
Our IT Infrastructure Analyst will be required to configure and maintain various IT Infrastructure solutions for all locations within Mattr. The candidate will perform analysis and identify bottlenecks or other inefficiencies to ensure long term effectiveness and reliability of our physical IT hardware and virtual machines. They will be responsible for hardware/software maintenance and troubleshooting on a broad range of currently deployed hardware and applications, and at times will help to explore and evaluate new technologies and vendors. This is a versatile role, with some of the analyst’s time dedicated to assisting our IT Operations Support team with desktop and end user peripherals. Serving as an escalation point to that team, strong interpersonal and written/verbal communication skills are also critical.
DUTIES:
- Day to Day Infrastructure Operations Support (maintain relevant systems, documentation, ticketing system)
- Afterhours / Weekend Escalations.
- Interface with customer and project teams.
- Assist in small to medium scale infrastructure projects.
- Receive and support escalations from IT Operations Support team.
- Adhere to company safety and security policies & procedures.
- Minimum 3 to 5 years of related experience.
- Minimum 2 years Public Cloud administration
- Minimum 3-5 years of experience working on an enterprise level operations team.
- IT Technical Course or Certificate - must.
- Holding a University Degree - preferred.
- Azure Certifications - preferred.
- At Mattr, safety comes first! We go the extra mile to ensure our employees are safe and healthy
- We understand times have changed and so have we. Mattr offers flexible work arrangements (where possible) to suit your needs
- Comprehensive total rewards package that includes competitive salaries, annual incentives, medical benefits, retirement savings plans, paid vacation days, education assistance programs, corporate discounts and more!
- Participation in service milestone awards and recognition opportunities
- Access to mental health support resources such as our Headversity mental health and wellness platform and free, confidential access to our Employee and Family Assistance Program (EFAP)
- Rewarding growth opportunities (may include global career and travel opportunities) supported by personalized training, development and mentoring programs - including LinkedIn Learning access for all employees!
- Commitment to providing a diverse, inclusive and accessible workplace environment
- We prioritize our Environment, Social and Governance (ESG) values and offer a paid Impact Day, allowing employees an opportunity to support charitable organizations in their communities
- Company events, social gatherings and team building activities that promote fun!
- We’re working to create a better world. Join us!
At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!
#IND1
