What are the responsibilities and job description for the Customer Service Representative position at Mattioni Plumbing, Heating & Cooling?
Who You Are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.
What We Do
We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.
The Big Task for a Customer Service Representative
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks for a Customer Service Representative
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
Job Type: Full-time
Schedule
Ability To Commute/relocate
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.
What We Do
We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.
The Big Task for a Customer Service Representative
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Sub Tasks for a Customer Service Representative
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What We Offer
- Competitive hourly pay bonus opportunites.
- Company-sponsored healthcare package.
- Dental/vision plans.
- Paid time off.
- Paid maternity/paternity leave.
- 401 (k) Retirement Plan with up to 3.5% Match Company Contribution
- ZayZoon On-Demand Pay Program
- Complimentary Mattioni VIP membership.
- Employee discount.
- New technology including fully loaded laptop and access to integrated software.
- Employee referral program.
- Company SWAG.
- Company events.
- Ongoing training.
- Career advancement.
- This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.
Job Type: Full-time
Schedule
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- On Call Rotation
Ability To Commute/relocate
- Downingtown, PA 19335: Reliably commute (Required)
- High school or equivalent (Preferred)
- Hybrid (Office/Remote)
- Candidates must be able to pass a drug and background test (honesty policy is appreciated).
Salary : $45,000