Supvr - Service Center

Position Summary

Matthews International is seeking a Service Center Supervisor for our Brooklyn, NY Service Center. This role is responsible for the day-to-day supervision of a high volume service center, including employee supervision, Employee scheduling , Dispatch, Routing software, PM maintenance of the new delivery fleet and delivery of company products to external customers.

Matthews International is a world wide leader in casket manufacturing, providing the highest quality wood, metal and cremation caskets and other products to our funeral home customers.

Matthews International offers a Competitive Starting Salary range of $75,000 with full benefits starting day one which includes: Medical, Dental, Vision, Near site clinic, Opportunities for Annual Bonuses, Flexible Saving Account (FSA), short and long term disability (after 90 days), life insurance, earned time off (starts accruing immediately), 401(k) retirement plan with company match and employee stock purchase plan.

Job Responsibilities

• Plans and schedules receipt and delivery of distribution center products.
• Performs routine quality inspections of incoming product and reports quality issues.
• Handles day to day execution of inventory processes for numerous items across different SKU’s.
• Supervises the daily work schedules of picking, staging and loading outgoing shipments of product.
• Executes the delivery of any expedited shipments on an emergency basis.
• Measures, monitors and reports operations performance and efficiency metrics.
• Directs and guides the day to day operations staff including warehouse/driver positions.
• Oversees and/or performs SAP transactions. Will train as needed
• Executes continuous improvement programs using Lean principles.
• Utilizes the Matthews Management System in DC Operations.
• Leads employee training.
• Operates delivery vehicles and makes deliveries (approximately 25% of the time).
• Additional duties as assigned.
  
  

WHY CHOOSE MATTHEWS INTERNATIONAL:

We are dedicated to not only providing fulfilling work experience but also ensuring your overall well-being. When you join our team,, you'll gain access to a robust benefits package that supports your physical, mental, and financial health.

• Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
• Floating Holidays: We value your flexibility, and we offer floating holidays to suit your schedule.
• Financial Perks: 401(k) program, complemented by a company match, as well as an Employee Stock Purchase Program.
• Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
• Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.
  
  

Qualifications / Requirements

• 4 years of previous service center experience; or equivalent combination of education and experience.
• Dispatch and Software Routing Experience.
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work overtime as necessary.
• Must have current driver’s license, clean driving record.
  
  

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
• Occasionally lift and/or move up to 50 pounds.
• The noise level in the work environment may be high.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.
  
  

Matthews Memorialization is a leader in the memorialization industry, committed to supporting customer business growth and helping families transition from grieving to remembrance. We achieve this by delivering products of exceptional craftsmanship along with value‑driven programs and services. Matthews Memorialization is a Matthews International (MATW) company.

http://matw.com/memorialization/

Matthews International is an Equal Opportunity Employer.

All employment decisions are based on qualifications, merit, and business needs.

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable federal, state, or local laws.

Minorities/Women/Veterans/Disabled are encouraged to apply.

If you require a reasonable accommodation to complete the application process, please contact our Human Resources team.