What are the responsibilities and job description for the Automotive Service Advisor position at Matthews Kia of Cartersville?
"All dealership personnel will treat every customer as potential lifetime purchaser, communicating a professional image that embraces honesty and concern for customer’s wants and needs… That is Our Goal!"
Join a Winning Team, Where you can find success and a way to change your lifestyle. The Matthews Way, we are offering a career opportunity in a fast-paced, exciting work environment which can be challenging and rewarding. You will be responsible to assist our clients through their purchase process with an emphasis on customer service.
Description:
Matthews Kia is a company that is built on the principles of integrity, customer service, personalization and treating everyone equally. If you are a passionate person with a love for people, customer service, and the ambition to excel in a professional environment, a position as a Product Specialist is perfect for you!
About Matthews Kia:
Matthews Kia is family owned and operated. Our team works in an encouraging, diverse and fun environment that cultivates a work and life balance. This positive work environment provides an exceedingly sensational customer experience and is a big part of why 99% of our guests and customers would refer us to their friends, loved ones and family.
Responsibilities:
- Assist all customers in selecting suggested service in a friendly, professional, and efficient manner
- Utilize walk around process to increase customer awareness of vehicle condition and build rapport
- Generate service order estimates/quotes for customers
- Schedule appointments and maintain an organized schedule
- Conduct post-repair follow up
- Resolve customer complaints
- Maintain value, quality, and integrity
Qualifications (Education, Experience, Certifications, Licenses):
- Minimum high school diploma or GED equivalent required
- Service Advisor experience a plus
- Excellent communication and customer service skills
- Ability to work Monday to Saturday
- Strong Computer & Phone Skills
- Professional appearance and work ethic
- Self-motivated, goal-oriented, and ability to work within a fast-paced environment
- Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
- Drug-Free Workplace
*All potential employees must pass pre-employment testing including a background check
Benefits:
- Fast paced work environment
- Paid training and development
- Career growth opportunities
- Medical and dental coverage available after 2 month period
- Paid vacation
Job Type: Full-time