Part-Time Customer Service Representative (Insurance Agency)

Position Overview

We are seeking a Part-Time Customer Service Representative to help support our growing agency.

This role is ideal for someone who is:

• 
  Friendly and professional on the phone
• Highly organized and detail-oriented
• Calm under pressure
• Comfortable learning technology and systems
• Energized by helping customers solve problems

Insurance experience is helpful but not required.

We are willing to train the right candidate.

What Success Looks Like

Successful team members in this role:

• 
  Respond quickly and professionally
• Make customers feel heard and cared for
• Solve problems efficiently
• Stay organized even during busy call periods
• Help improve retention and client satisfaction

About Us

At the Matthew Harms Agency, we believe insurance is about protecting people, not pushing products.

We are a fast-growing Insurance agency serving families and businesses across Tennessee. Our team focuses on helping clients protect what matters most through thoughtful advice, excellent service, and genuine relationships.

We move fast, care deeply, and work hard — but we also believe work should be meaningful and enjoyable.

If you love helping people, solving problems, and being part of a high-accountability team, we'd love to meet you.

Here are the frequently asked questions and answers that we get about our career opportunity:

What kind of training will I receive?

We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the best product and sales training available including hands-on support while you learn our products and systems.

Is prior insurance sales experience required?

No! You don't need to know anything about insurance or insurance sales to apply. We provide all of the product and sales training that you'll need to be successful!

What is the culture like in your company?

We have a very supportive culture though we also expect a lot from ourselves and from each other. We are here to ensure that we all succeed and have an enjoyable work environment.

What would my career growth plan look like?

Growth is an important core value. A Customer Service Representative will have the opportunity to become a sales agent, team lead, protege agent or take on leadership roles within our organization.

Will I have to purchase my own leads?

Absolutely not! We provide all of the leads! Our salespeople never have to worry about reaching out to their friends or family and asking them for business.

Is this a commission-only position?

Absolutely not! Our compensation plan is unmatched in the marketplace. We offer a competitve hourly rate with uncapped commission and attractive bonuses.

Do I need my insurance licenses to apply?

No! We will provide the training and support to help you pass your insurance licensing exams and we will reimburse for the cost of the test.

If you're looking to be part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, then apply today!

Salary Range: $10.00 - $19.00 per hour

Hourly Base Salary Based on Experience

Qualifications

Preferred:

• Customer service experience
• Phone or call center experience
• Administrative or office experience
• Insurance or financial services experience (a plus)

Required:

• Strong communication skills
• Strong computer skills
• Ability to multitask
• Positive attitude
• Coachable and willing to learn

Bilingual candidates are strongly encouraged to apply.

Licensing

An insurance license is not required to start.

However, the selected candidate will be expected to obtain and maintain Tennessee insurance licenses in:

• Property & Casualty
• Life
• Accident & Health

within 6 months of employment.

We will help support you through this process.

Compensation & Benefits

• Hourly pay based on experience
• Opportunity for commissions / bonuses
• Paid training
• Monday–Friday schedule (no weekends)
• Growth opportunities within the agency

Growth Opportunity

This position can grow into:

• Licensed Customer Service Representative
• Retention Specialist
• Sales Consultant
• Team Lead

We believe in promoting from within and investing in great people.

If you want a job where you can grow, contribute, and make a real impact, apply today.

Core Responsibilities

Responsibilities include (but are not limited to):

• Answer inbound calls and assist customers with service needs
• Help clients with billing questions, policy changes, payments, and documentation
• Support onboarding of new customers
• Assist with policy reviews and renewal conversations
• Identify cross-sell opportunities (auto, home, life, umbrella, commercial)
• Document all customer interactions in agency systems
• Communicate with carriers regarding underwriting and policy service issues
• Assist with claims-related questions and customer support
• Support the sales and service team with day-to-day operations