Program Manager

COMPANY OVERVIEW

Matter Surfaces is an industry-leading commercial flooring company headquartered in Southeastern Massachusetts, with distribution centers throughout the U.S., a showroom in New York City, and a nationwide sales network. We take pride in building strong partnerships with our clients, vendors, and one another - and we believe our success is tied to the success of those around us. As part of the Gerflor Flooring Group, a global leader in designing, manufacturing, and distributing innovative, environmentally responsible commercial flooring solutions, we have access to world-class products, resources, and expertise from around the world.

POSITION OVERVIEW

The Selected Services, Program Manager will be primarily responsible for managing and directing all phases of assigned projects to ensure that goals or objectives are accomplished within the customers schedule and budget, communicating changes internally and externally, project scope analysis, planning, the coordination/execution of all applicable services, and program reporting. This position will require a strong knowledge base of all aspects of project management, Commercial Flooring projects/programs, customer service, including account management, order preparation, and installation services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Service

• Assist clients with product questions and documentation.
• Execute quotes and orders via the ERP software.
• Resolve escalated issues associated with orders, delivery, installation, coordination, etc.
• Provide professional customer service and communications.
• Work closely with sales team in bid preparation and presentations for new and existing
• customers.

Inventory management

• Consistently review inventory levels for each individual program, making certain that, considering lead times and established projections, material will be available to meet program expectations.

Freight management

• Understanding of freight terms and delivery timing.
• Resolve delivery issues.
• Coordinate delivery times with installers.

Installation coordination

• Work with installation personnel internally and externally to quote labor for different types of applications.
• Coordinate with installation teams and the customer to establish an installation schedule and ensure that installations are completed at committed to dates and times and that customer expectations are met.
• Complete all upfront and closeout installation paperwork.
• Work with the Accounting Department to ensure that installers are compensated and the customers are billed for the service.
• Provide timely communications throughout project to client and project team.
• Provide single point of contact for and coordinate with client and project team.

Project Management/Reporting

• Utilizing the ERP project management function as well as Excel, track projections for material needs, installation dates, material specifications, and contact details.
• Be on call after work hours (evenings and weekends), as needed, for support of on-site installers.
• Occasional travel to job sites both overnight and same day (10-20%)

QUALIFICATIONS AND SKILLS NEEDED:

• Advanced knowledge of MS Office.
• 1-3 years’ experience utilizing project management software.
• 1-3 years’ experience utilizing an ERP system.
• Excellent written and verbal communication skills; ability to effectively communicate and work well with all levels of management and staff in a professional manner.
• Strong analytical and problem solving skills to resolve problems independently.
• Extremely detail oriented, accurate, highly organized with exceptional follow through.
• Flexible/adapts easily to changing priorities; able to prioritize own work independently and make schedule changes to meet the needs of the customer.
• Ability to multi-task and recognize critical/time-sensitive information from the flow of routine information.
• Ability to supervise site installation, including performance of work, installation administration and timeliness of task completion.
• 3-5 years’ experience in the Commercial Flooring and/or construction industry preferred.
• 1-3 years of projector program management experience.
• Ability to read architectural plans.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee should anticipate the following requirements essential for this position; including:

• The ability to communicate orally with others. (Co-workers, management, customers, vendors).
• Regular use of a telephone and e-mail for company communication.
• Constantly operates a computer and other office machinery
• Good manual dexterity for the use of office equipment and tools.
• Specific vision abilities including; close, distant, color, peripheral vision, depth perception and
• the ability to adjust focus.
• Sitting or Standing for extended periods(up to 75%).