Market Operations Director - MA

About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.

Total Healthcare. Where you live.

About the Role

Matter Health is seeking a Market Operations Director to lead the operational and financial performance of our Massachusetts market.

As the senior operational leader for the market, you will oversee execution across Matter Health’s buildings, care teams, community relationships, and payer partnerships. You will be accountable for market-level performance, including patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and financial results.

This position operates in a dyad partnership with the Market Medical Director. The Market Medical Director owns clinical decisions, clinical quality, and patient safety, while the Market Operations Director owns operational and administrative execution. Together, both leaders share accountability for the performance of the market and the success of its care teams.

This is a highly visible, hands-on leadership position for someone who understands value-based care, can manage complex multisite healthcare operations, and knows how to translate business priorities into consistent execution. The ideal candidate brings strong operational and financial acumen, builds trusted relationships across organizational levels, and can lead teams successfully through growth and change.

Responsibilities

• Own the financial and operational performance of Matter Health’s Massachusetts market

• Manage market-level performance across patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and execution KPIs

• Lead the operational execution of integrated care teams composed of licensed clinicians and non-licensed team members

• Partner with the Market Medical Director through a dyad leadership model to align clinical and operational priorities

• Maintain clear accountability for operational decisions while respecting the Market Medical Director’s authority over clinical care, quality, and patient safety

• Provide operational and administrative support to licensed clinical team members, including onboarding coordination, scheduling, leave coordination, workflow support, and non-clinical performance management

• Lead workforce and capacity planning across the market

• Ensure day-to-day staffing, scheduling, building access, and operational logistics support reliable care delivery

• Partner with engagement and care-support teams to improve attributed-member engagement, first-visit completion, and longitudinal patient retention

• Use operational, clinical, and financial data to identify performance gaps, prioritize opportunities, and develop corrective action plans

• Build and maintain strong relationships with property managers, community organizations, and local stakeholders

• Support market launches, operational expansion, and the implementation of new workflows and care-delivery capabilities

• Establish clear performance expectations and accountability across market teams

• Lead, coach, and develop employees across multiple roles and locations

• Communicate organizational and operational changes clearly, comprehensively, and inclusively

• Identify barriers to achieving market goals and ensure timely resolution

• Build a collaborative, accountable, and mission-driven team culture

• Model Matter Health’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity

Qualifications

• Active and unrestricted Registered Nurse or Nurse Practitioner license

• At least five years of experience in a director-level healthcare operations position or a role with comparable scope and responsibility

• Demonstrated experience leading multisite, multi-clinic, or market-level healthcare operations

• Direct P&L ownership or meaningful responsibility for the financial performance of a healthcare market, service line, or business unit

• Experience operating within a value-based, risk-based, or payer-aligned healthcare model

• Understanding of patient attribution, quality measures, payer dynamics, and the operational drivers of value-based performance

• Experience leading multidisciplinary healthcare teams that include licensed and non-licensed employees

• Experience managing staffing, scheduling, workforce capacity, productivity, and operational performance

• Demonstrated ability to use data and performance metrics to identify barriers, establish priorities, and improve results

• Strong leadership, communication, relationship-building, and conflict-resolution skills

• Ability to collaborate effectively across clinical, operational, financial, and administrative functions

• Ability to lead through rapid growth, organizational change, and ambiguity

• Proficiency with Microsoft Excel, Word, PowerPoint, and systems used to monitor operational performance

• Ability to work in a field-based environment and travel approximately 25%–50% throughout the assigned Massachusetts market

Preferred Qualifications

• Experience as an Operations Director, Practice Administrator, Market Leader, Market General Manager, or similar healthcare operations leader

• Experience in primary care, Medicare Advantage, home-based care, community-based healthcare, or another value-based care organization

• Experience working in a dyad, matrixed, or shared-accountability leadership model

• Experience launching a new healthcare market, expanding multisite operations, or scaling a care-delivery model

• Project-management experience

• Experience working with property managers, community organizations, payers, or other external stakeholders

• Experience supporting healthcare delivery within underserved communities

• Experience leading operations in a rapidly growing or transforming healthcare organization

What Success Looks Like

• Establishing reliable and accountable operations across Matter Health’s Massachusetts market

• Achieving market-level financial, engagement, access, productivity, staffing, and execution goals

• Improving attributed-member engagement, first-visit completion, and longitudinal patient retention

• Building an effective dyad partnership with the Market Medical Director

• Creating clear alignment between clinical and operational teams

• Ensuring staffing, scheduling, capacity, and logistics consistently support care delivery

• Identifying operational barriers early and implementing practical solutions

• Building trusted relationships with employees, property managers, community organizations, payers, and other stakeholders

• Leading successful market launches, operational expansion, and workflow implementation

• Developing a collaborative, accountable, and high-performing market team

• Balancing patient needs, employee experience, operational execution, and financial performance

Work Location

This is a field-based position supporting Matter Health’s Massachusetts market. The Market Operations Director will work across Matter Health locations, healthcare sites, affordable housing communities, and other market-based settings.

Candidates must be located within or able to regularly work throughout the assigned Georgia market.

Approximately 25%–50% travel within the market will be required based on operational, leadership, community, and care-delivery needs. Occasional travel to other Matter Health locations may also be required.

Why Matter Health

We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities.

In this position, you will shape how Matter Health delivers care across the Massachusetts market. Your leadership will directly influence patient engagement, team performance, operational reliability, financial results, and our ability to build lasting relationships within the communities we serve.

If you are a collaborative and execution-focused healthcare operations leader who understands value-based care, enjoys building strong teams, and is energized by leading through growth and change, we want to meet you.

Total Healthcare. Where you live.

Working at Matter Health

Full-time team member benefits begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage

• Employer-funded HSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation

• 401(k) with company match beginning at Day 60

• Access to financial-wellness resources

Time Away

• Up to four weeks of Paid Time Off

• 10 paid company holidays

• Two volunteer days annually

Equal Opportunity Employer

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.

Compensation Range: $185K - $190K