What are the responsibilities and job description for the Engagement Specialist position at Matter Health?
About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.
Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven professionals who thrive in fast-paced, people-centered environments.
Total Healthcare. Where you live.
About The Role
The Engagement Specialist serves as a key relationship-builder and community presence within Matter Health’s care model. This role is responsible for engaging older adults living within assigned communities, helping patients navigate their healthcare journey, and supporting ongoing patient connection, outreach, enrollment, and retention efforts.
This is a highly interactive, field-based position ideal for someone who enjoys building trusted relationships, connecting with people face-to-face, and making a meaningful impact within underserved communities. Engagement Specialists work closely with operational and clinical teams to help ensure patients remain engaged, supported, and connected to care.
The ideal candidate is compassionate, outgoing, organized, and comfortable working in a fast-paced environment where relationship-building, communication, and community engagement are at the center of the role.
What You’ll Do
We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.
This is not just a mission statement — it is the work we do every day.
Total Healthcare. Where you live.
Working at Matter Health
We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Health & Wellness
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.
Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven professionals who thrive in fast-paced, people-centered environments.
Total Healthcare. Where you live.
About The Role
The Engagement Specialist serves as a key relationship-builder and community presence within Matter Health’s care model. This role is responsible for engaging older adults living within assigned communities, helping patients navigate their healthcare journey, and supporting ongoing patient connection, outreach, enrollment, and retention efforts.
This is a highly interactive, field-based position ideal for someone who enjoys building trusted relationships, connecting with people face-to-face, and making a meaningful impact within underserved communities. Engagement Specialists work closely with operational and clinical teams to help ensure patients remain engaged, supported, and connected to care.
The ideal candidate is compassionate, outgoing, organized, and comfortable working in a fast-paced environment where relationship-building, communication, and community engagement are at the center of the role.
What You’ll Do
- Build trusted relationships with older adult patients and community members
- Maintain a visible and consistent presence within assigned communities
- Support patients throughout their care journey, including outreach, scheduling, enrollment, and follow-up
- Educate patients on Matter Health’s care model and help guide them through available services
- Conduct outreach through in-person visits, phone calls, and community events
- Partner closely with clinical and operational teams to support ongoing patient engagement and retention
- Help identify barriers to care and support patients with empathy, compassion, and urgency
- Track outreach activity, engagement efforts, and patient interactions within Salesforce and internal systems
- Serve as a trusted community resource and advocate for patients
- Assist with building awareness and engagement within local communities and housing sites
- 1–2 years of experience in community outreach, healthcare, customer service, hospitality, sales, or other relationship-focused roles
- Strong communication, relationship-building, and interpersonal skills
- Compassion for seniors and underserved populations
- Organized, proactive, and comfortable working in a fast-moving environment
- Ability to work independently while collaborating closely with cross-functional teams
- Comfortable working in community-based and field environments
- Valid driver’s license and reliable transportation required
- Experience with Salesforce, healthcare outreach, Medicare populations, or community engagement is a plus
- Bilingual Spanish is a plus
We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.
This is not just a mission statement — it is the work we do every day.
Total Healthcare. Where you live.
Working at Matter Health
We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Health & Wellness
- Medical, dental, and vision coverage
- Employer-funded HSA and FSA options
- Employer-paid life and disability insurance
- Voluntary illness, accident, and hospitalization coverage
- Access to Matter Health’s in-person and virtual care services
- Competitive compensation
- 401(k) with company match beginning at day 60
- Access to financial wellness resources and support
- Up to 4 weeks of PTO
- 10 paid company holidays
- 2 volunteer days annually to support causes meaningful to you
Equal Opportunity Employer
Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.