Agency Operations Manager

Job Description

Are you ready to take a top performing industry leader to the next level? Are you ready for an opportunity that compensates you based on your performance? If so, please continue reading below for more details!

The Mormile Agency Inc was created in 2008 by current Agency President Matt Mormile and started with zero clients. Fast forward to today, the Agency has grown to one of the largest Farmers Insurance Agencies in the state of Ohio. The Agency is a leader in the insurance and financial services industry and is looking for a highly motivated professional to take the company to the next level. The Mormile Agency has many goals, but a few of them are to remain as one of the top producing Agencies in the state of Ohio as well as climb higher in the territory ranks. These goals are very important and are currently supported by having a fun, competitive, and creative work environment that they would like to expand upon.

Benefits

Paid Time Off (PTO)

Hands on Training

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Gym Membership

Retirement Plan

Access to Company Car

Supplemental Benefits

Health Insurance

Dental Insurance

Vision Insurance

Responsibilities

They are seeking an individual to manage the Agency through personal development and overall company growth. Company growth is defined as employee optimization, new business development, and client retention. This individual will be responsible for empowering team members to achieve individual and company goals in addition to the management of paid time off. The daily, monthly, and annual goals are composed of multiple lines of business and multiple key performance indicators. Monthly & annual goals are set by Farmers insurance and are tied directly to achievement clubs and bonuses. The Operations Manager does not have individual production numbers but is tasked with the support and inspiration of the team production. 

Examples of needed support responsibilities: 

Sales Process- Ensuring that the 3 step Mormile Agency sales process is followed by all licensed 

reps. 

The managing and assisting of quote reviews – Review quotes with the Reps to look for any errors or discounts missing to ensure accurate quoting to put our reps in the best position to 

win the business. 

Joint appointments - Run joint appointments with Reps to support with anything needed to 

win the business. 

Tracking of phone metrics- Reviewing the daily call volume and sending out to all team members. Minimum optimal results are at least 50 total calls for anyone in the service department and 100 calls for anyone in the sales department. 

Call scripts - Creating, reviewing, and or editing of call scripts to use for any outbound call campaigns. 

Lead volume - Proving lead lists for teammates to follow up on accompanied with a script, instructions, and expectations. 

Anything that has to do with new business and retention processes. 

Requirements

Preferred Characteristics: 

Great work ethic, detail oriented, follow through, follow up, reliable, trustworthy, honest, leader, patient, motivating, positive, team player, competitive, balanced, and family oriented.

Requirements:

Licensed with Property & Casualty & Life and Health

Salary : $45,000 - $65,000