What are the responsibilities and job description for the Hotel Front Desk position at Matrix Hotels?
The Homewood Suites by Hilton Schenectady is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation.
This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.
Responsibilities And Duties
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This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.
Responsibilities And Duties
- Enthusiastically greet and welcome every guest upon arrival and throughout their stay
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
- Registers guests into the Hotel in a prompt and courteous manner
- Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay
- Promotes hotel services and facilities. Provides guests with information such as local attractions and directions
- Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service
- Maintains a house bank and keeps an accurate report of daily receipts and deposits
- Handle hotel emergency procedures and situations with maturity and professionalism
- Complete knowledge of all hotel rates and promotions
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies
- Properly compiles, completes, and distributes reports to all management and relevant staff
- Reports any maintenance, security, or safety issues to the appropriate staff
- Takes on additional duties as requested by management
- Pay $16.50- $17/hr based on experience
- General knowledge of front office operations at a hotel
- Computer experience
- Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
- Must be able to work a flexible schedule including weekends and holidays
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Salary : $17 - $17