What are the responsibilities and job description for the Home Health Coordinator- Kissimmee, FL position at Matrix Home Care, LLC?
HOME HEALTH COORDINATOR
Reports to: Administrator / Branch Leader
POSITION SUMMARY
We are seeking an organized, dependable, and proactive Home Health Coordinator to help keep referrals, patient schedules, authorizations, and communication moving efficiently.
This position serves as a central point of contact between patients, families, clinicians, physician offices, referral sources, and agency leadership. The ideal candidate can coordinate multiple priorities, anticipate needs, resolve scheduling challenges, and follow outstanding tasks through to completion.
KEY RESPONSIBILITIES
Patient Care and Referral Coordination
- Coordinate referrals from receipt through the start of services, ensuring required information and documentation are obtained.
- Track referral progress, identify barriers, and follow up with the appropriate parties to keep services moving forward.
- Maintain clear, current updates on patient status, pending items, and next steps.
Scheduling and Staffing
- Build and maintain accurate patient schedules based on ordered frequencies, clinician availability, geographic coverage, and authorization status.
- Coordinate coverage for new admissions, ongoing visits, and scheduling changes.
- Identify scheduling gaps and conflicts, working with clinical leadership to address coverage needs.
- Communicate changes promptly to patients, caregivers, clinicians, and office staff.
Authorizations and Follow-Up
- Verify insurance eligibility, benefits, network participation, and authorization requirements.
- Submit and track initial and ongoing authorization requests.
- Monitor approved visits and authorization expiration dates to support timely planning.
- Follow up on outstanding orders, clinical records, and visit documentation.
Communication and Daily Operations
- Organize and prioritize incoming calls, emails, faxes, and service requests.
- Maintain accurate records of communications, outstanding needs, and completed follow-up.
- Alert leadership to staffing shortages, authorization delays, and other barriers to care.
- Direct clinical questions and patient concerns to the appropriate licensed clinician.
- Support the Administrator with daily office coordination while maintaining patient confidentiality.
Requirements
QUALIFICATIONS
- High school diploma or equivalent required.
- Strong coordination, organization, and time management skills.
- Ability to manage competing priorities with accuracy and consistent follow-through.
- Clear, professional communication and strong customer service skills.
- Confidence working independently and collaborating with a team.
- Proficiency with email, spreadsheets, and computer-based systems.
- Experience in scheduling, staffing, administrative support, or healthcare coordination preferred.
- Home health and authorization experience are a plus; training may be provided to the right candidate.
WHAT SUCCESS LOOKS LIKE
Referrals progress promptly, schedules remain accurate, outstanding items receive timely follow-up, and patients and staff know what to expect. This role helps create an organized, responsive office that supports dependable patient care.