What are the responsibilities and job description for the Customer Service Agent Airport/ Bilingual Spanish and English position at Matrix Aviation Services, Inc.?
Customer Service Agent Part/Time position – Bilingual English and Spanish needed!
Matrix Aviation Services (an equal opportunity/affirmative action employer) in cooperation with major international airlines is offering immediate employment opportunities at Los Angeles (LAX) International Airport with paid training, uniforms, 50/50 employee parking, accrued PTO (Paid Time Off).
You will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services for reputable international airlines.
In person interview invite taking place on Wednesday 10 2025 by invitation only.
Responsibilities:
- Perform a broad range of duties depending on location and service demands while delivering a high-quality product
- Communicating with Check-in, transfer desk, and other related areas
- Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport
- Operate jet bridge
- Assist passengers in regard to entry requirements, visas, residence permits, etc.
- Resolve issues with flight activity to ensure on-time departure
- Performs other related duties, as assigned by the supervisor or manager, to ensure the accomplishment of the job
- Able to multi-task and carry out duties in a fast-paced environment
Pay rate range: $28.00 -$33.00 per hour
About You:
- Common Sense, Organizational effectiveness and leadership skills, self-esteem, motivation, goal settings, creative thinking and problem solving
- Effective communication skills and good listening skills
- Reading, interpretation & comprehension of reference materials, instructions, policies & procedures
- Pulling, pushing and moving large bulky items including carts,
- Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items
- Able to lift up to 70 lbs.
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
Basic Requirements:
- At least 18yrs old
- High School Diploma or G.E.D., or higher.
- English proficient (Oral, written and read)
- MUST be computer literate
- MUST be legally authorized to work in the United States of America (USA)
- MUST be available to work shifts including frequent nights and weekends
- MUST be available to work 5 days a week
- MUST be available to work on holidays
- MUST have open availability
- MUST be available to attend up to two (2) weeks of training
- MUST follow a strict code of grooming and uniform standards as per Company Policy
- The following language are a MUST:
- Bilingual Spanish and English
Note: you will be required to bring the following: CV/Resume/Cover Letter
About Matrix Aviation Services, Inc:
Matrix Aviation Service, Inc. has upgraded the concept of Guest Services by recognizing the unique opportunity in today's service expectations. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions in an atmosphere that encourages both personal and professional growth for all
Job Type: Part-time
Pay: $28.00 - $33.00 per hour
Benefits:
- Health insurance
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
Salary : $28 - $33