What are the responsibilities and job description for the Technical Support Engineer position at Matlen Silver?
Job Title: R&D Technical Writing Analyst (Packaging R&D)
Contract: 12 months to start
Location: Onsite: Fremont, CA
About the Role
We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance.
This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact.
Key Responsibilities
- Create clear, compliant product labeling and associated documentation for new and existing products.
- Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs.
- Support IFU development and release in PLM for new products and design changes.
- Manage tasks related to IFU/literature printing suppliers and translation vendors.
- Research and communicate product, technology, and test method information in a logical and user-friendly manner.
- Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification.
- Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities.
- Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies.
- Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs.
- Review and audit documentation from other teams to ensure accuracy and consistency.
- Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders.
Required Qualifications
- 2–4 years of relevant technical writing, labeling, or R&D experience.
- Bachelor’s degree in Graphics, Language, or related field (Advanced degrees may offset years of experience).
- Ability to manage a high-volume, varied workload and meet tight deadlines.
- Strong communication and organizational skills.
- Commitment to quality, compliance, and continuous improvement.
Technical Skills
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
- Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
- Hands-on experience with database-driven labeling systems, such as:
- Prisym ID
- Label View
- Loftware
- Bartender
- NiceLabel
- EasyLabel
Salary : $43 - $44