Senior Mac Systems Engineer

Technical Qualifications

5 years experience supporting and securing macOS in enterprise or highly regulated environments.

Expertise with JAMF Pro (Casper Suite), Workspace ONE, InTune, or similar MDM/EMM tools.

Strong knowledge of:

macOS security best practices

Software packaging and automated deployment

DNS, DHCP, LDAP, Kerberos, 802.1X

Network troubleshooting and analysis

Experience with scripting languages: Bash, Python, Ruby, Swift, or Go (bonus).

Proficiency with remote tools: SSH, VNC, RDC, NoMachine, and related technologies.

Soft Skills

Self-motivated, disciplined, and action-oriented.

Strong problemsolving skills and logical decisionmaking.

Able to manage multiple projects in a fast-paced, deadline-driven environment.

Willingness to make mistakes, take ownership, and learn continuously.

Highly organized with exceptional attention to detail.

Required Attributes

Excellent verbal and written communication skills.

Ability to compose professional internal/external technical correspondence.

A passion for technology and ongoing learning.

Commitment to delivering high-quality, secure, and scalable solutions.

Desired Qualifications

Preferred Certifications

Apple Certified Support Professional (ACSP)

JAMF Certified Casper Administrator (CCA) or JAMF Certified Casper Technician (CCT)

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Position Summary

Overview

We are seeking a highly skilled Mac Systems Engineer with 5 years of hands-on experience managing macOS in large-scale, securityfocused environments. The ideal candidate understands the unique demands of engineering, software development, and creative/production workflows, and can deliver secure, automated, and resilient Mac management solutions across a diverse and technically sophisticated user base.

This role requires exceptional communication skills, strong systems thinking, and the ability to present technical solutions professionally to peers, leadership, and end users. You will partner closely with product owners, developers, designers, and security specialists to deliver world-class experiences on a hardened, enterprise-ready Mac platform.

Core Responsibilities

Mac Platform Engineering & Security

Architect, deploy, and support secure macOS environments adhering to enterprise security, compliance, and privacy standards.

Implement and maintain device hardening, configuration baselines, security controls, and compliance reporting (MSCP, CIS benchmarks, NIST guidance, Zero Trust principles).

Manage and optimize large Mac fleets (1000 devices) using modern management tools such as JAMF Pro, VMware Workspace ONE/AirWatch, InTune, Puppet, or Munki.

Develop, test, and execute deployment plans for OS upgrades, application rollouts, and configuration changes-ensuring minimal user impact.

Create and maintain detailed runbooks, SOPs, documentation, and training materials.

Automation, Troubleshooting & Systems Support

Use strong diagnostic skills to investigate and resolve complex issues related to macOS, networking, authentication, and app performance.

Use scripting (Bash, Python, Ruby, or similar) to automate workflows, enforce policies, and streamline support operations.

Demonstrate proficiency with the macOS command line, filesystem, POSIX permissions, and ACLs.

Perform advanced troubleshooting of DNS, certificated, directory services, Kerberos, 802.1X, VPN, and other core infrastructure services that support secure Mac operations.

Work within a ticketing system to provide timely updates, resolution summaries, and clear communication.

User Experience & Collaboration

Deliver exceptional customer experiences with strong problem-solving skills, patience, and clear, empathetic communication.

Clearly articulate technical solutions to both technical and non-technical audiences.

Collaborate with multidisciplinary teams while remaining self-directed and organized.

Report status updates, issues, and project progress accurately and on schedule