What are the responsibilities and job description for the ServiceNow ITSM Developer OR Architect position at Mati IT Solutions LLC?
Role: ServiceNow ITSM Developer /Architect
Location's: Onsite – Dallas TX or Cincinnati OH or SFO CA
6 Months Contract
Federal Client Requirement: Client is currently unable to provide visa sponsorship. Only candidates authorized to work in the U.S. without sponsorship will be considered.
We are seeking a ServiceNow ITSM Developer with strong expertise in integrations to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate should have hands-on experience with ITSM modules and complex third-party integrations.
Key Responsibilities:
· Develop and customize ServiceNow ITSM modules (Incident, Problem, Change, Request)
· Design and implement REST/SOAP integrations with external systems
· Work with ServiceNow APIs, IntegrationHub, and MID Server
· Create workflows, business rules, client scripts, UI policies, and script includes
· Collaborate with stakeholders to translate business requirements into technical solutions
· Troubleshoot and enhance existing integrations and platform performance
· Ensure adherence to best practices and coding standards
Required Skills:
· Strong hands-on experience in ServiceNow ITSM development
· Deep expertise in integrations (REST, SOAP, APIs, web services)
· Experience with IntegrationHub, Flow Designer, MID Server
· Strong proficiency in JavaScript and Glide scripting
· Good understanding of CMDB and ServiceNow architecture
· Experience working in Agile/Scrum environments
· Preferred Qualifications:
· ServiceNow CSA / CAD certification
· Experience integrating with SAP, Salesforce, Workday, or other enterprise systems
· Strong analytical and troubleshooting skills