Communications Leader III

Title: Communications Leader III

Location: Austin, TX (Onsite)

Duration: 3-month contract

Schedule: 40 hours/week

Pay Rate: $39.01/hour

Overview

A leading technology organization is seeking a Virtual Visual Interpreter (Workplace Support) to provide real-time visual interpretation and accessibility support for employees who are blind or have low vision. This role combines strong communication skills, visual analysis, empathy, and technical adaptability to help create a more inclusive and accessible workplace experience.

The ideal candidate is calm under pressure, highly articulate, detail-oriented, and passionate about accessibility and human-centered support.

Key Responsibilities

Real-Time Visual Interpretation

• Provide accurate, objective verbal descriptions of environments, documents, screens, layouts, printed materials, and workplace settings.
• Translate complex visual information into clear, concise “word pictures,” including landmarks, colors, textures, and potential safety considerations.
• Support employees through live video, screen sharing, and remote connection tools.
  
  

Navigation & Spatial Guidance

• Assist employees in navigating physical and digital spaces safely and confidently.
• Use directional terminology (such as clock-face positioning) to guide users through environments and workflows.
  
  

Workplace & Technical Support

• Read and interpret signage, forms, labels, and written materials.
• Assist with identifying objects, coworkers, room layouts, and workplace tools.
• Guide users through software navigation, office equipment usage, and camera positioning.
  
  

Communication & User Experience

• Maintain a calm, professional, and supportive communication style.
• Adapt support methods based on each employee’s preferences and accessibility needs.
• Build trust and rapport while providing a respectful and inclusive experience.
  
  

Platform & Documentation Support

• Utilize video conferencing platforms, screen-sharing tools, remote access systems, and assistive technology platforms.
• Maintain strict confidentiality while supporting employees and handling sensitive information.
• Document session notes, escalate technical or accessibility concerns, and participate in continuous improvement initiatives.
  
  

Required Qualifications

Communication Skills

• Exceptional verbal and written communication abilities.
• Ability to clearly and accurately describe visual information in real time.
• Strong active listening and comprehension skills.
  
  

Interpersonal Skills

• Professional, patient, empathetic, and composed demeanor.
• Strong relationship-building and collaboration skills.
• Cultural sensitivity and a user-centered approach.
  
  

Analytical & Cognitive Skills

• High attention to detail and strong visual analysis capabilities.
• Excellent spatial awareness and directional communication skills.
• Strong problem-solving abilities and comfort navigating ambiguity.
• Ability to multitask while processing and communicating information simultaneously.
  
  

Technical Skills

• Comfortable using video conferencing tools, screen-sharing software, mobile applications, and remote access platforms.
• Ability to troubleshoot basic hardware and software issues.
• Quick learner with new technologies and accessibility tools.
• Ability to maintain a secure, private, and professional work environment with reliable internet connectivity.
  
  

Preferred Qualifications

• Background or interest in accessibility, disability services, education, social services, or related fields.
• Familiarity with assistive technologies such as VoiceOver, JAWS, NVDA, or similar tools.
• Experience supporting blind or low vision individuals.
• Previous experience in customer service, retail, caregiving, coaching, or virtual support environments.
• Knowledge of visual arts, geography, or design concepts is a plus.
  
  

Equal Opportunity Statement

We are committed to fostering an inclusive and accessible workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics under applicable law.