What are the responsibilities and job description for the Customer Success Specialist position at MathWorks?
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
MathWorks products touch almost every industry and are used daily by thousands of engineers and scientists. By learning more about our customers’ engineering workflows, our Customer Success team ensures our customers have access and drive adoption with our tools. By partnering with our Sales and Application Engineers teams we help our customers realize the full potential of being part of the MathWorks community.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Role & Responsibilities:
- Speak to customers daily to ensure they have access to and are fully utilizing their MathWorks tools
- Manage a portfolio of customers and help guide them from initial activation through handoff to the renewal sales team
- Act as internal advocate for customers with MathWorks support teams and resources
- Educate customers on the MathWorks community and demonstrate the full value it represents
- Where appropriate, identify areas of additional upsell opportunities
- Be an active member of account selling teams. Help support broader sales account strategies
- Ensure accurate customer data and sales activities are fully represented into a CRM system
- Be a lifelong learner, who believes in customer facing Learning and Development. Participate in regular scheduled sessions to practice and calibrate on conversational best practices
- Demonstrated success understanding business objectives and meeting or exceeding goals.
- Desire to help customers by educating them on the best ways to achieve ROI
- Above average problem solving skills
- Strong time management and prioritization skills
- Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
- Proficient working with a CRM system
- Ability to work well both independently and within a team environment.
- Fluency in Spanish and/or French is a PLUS.
- A bachelor's degree is required.
