What are the responsibilities and job description for the Mattress Services Representative (OKC/FT) Non-Safety Sensitive position at Mathis Home?
Pay: $15/hr
Schedule: Monday - Sunday, every other weekend off.
Essential Job Duties and Responsibilities of Mattress Services Rep:
- Primarily responsible for providing effective customer service to all customers by utilizing excellent, in‑depth knowledge of company products.
- Maintain a friendly and professional environment by greeting and acknowledging every customer and coworker who approaches.
- Work efficiently in a fast‑paced environment while demonstrating strong communication skills.
- Provide timely and accurate information in response to customer requests and concerns.
- Assist customers, sales associates, and delivery drivers with purchases during inbound calls and face‑to‑face interactions, including inquiries regarding warranties and returns.
- Order all necessary parts for missing hardware, legs, finials, and upholstery/leather replacement panels.
- Follow up with the factory on outstanding service orders to update statuses.
- Work the non‑sellable report to eliminate items waiting on parts.
- Partner with sales associates to meet and exceed customer service expectations.
- Demonstrate the ability to organize and manage multiple priorities.
- Maintain the office's appearance by keeping all areas neat and clean.
- File daily invoices.
- Perform any other duties as directed by management.
Perks that come with the job:
- Fun work environment!
- Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
- On-site Gym!
Education and/or Work Experience Requirements for Mattress Services Rep:
- Ability to repetitively use arms, hands, and fingers.
- Ability to communicate effectively with team members.
- Positive attitude when working with customers.
- Customer service experience preferred.
- Knowledge of employment and merchandise handling procedures.
Physical Requirements: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
Salary : $15