What are the responsibilities and job description for the Customer Care Specialist position at Mathis Home?
Pay: $15 - $17
Schedule: Needing open availability, some weekends as well as some evenings.
EXAMPLE OF WORK PERFORMED FOR CUSTOMER CARE TIER I:
- Provide timely and accurate information to customers requests and concerns
- Assist customers, sales, and delivery drivers with purchases
- Inbound calls and outbound calls as needed
- Call Center Environment
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- Follows up with factory on outstanding service orders to update status
- Works non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
- Ability to organize and manage multiple priorities
- Maintain the office appearance by keeping everything neat and clean;
Perks that come with the job as Customer Care Tier I:
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, Short- and Long-Term Disability, Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
- Gym on Site
EMPLOYEE STANDARDS FOR CUSTOMER CARE TIER I: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
**Non Safety Sensitive Position**
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Rotating shift
Work Location: In person
Salary : $15 - $17
