Window and Door Service Technician

Window & Door Service TechnicianWestern Massachusetts | Full-Time | Pay Range $29.00- $29.50/hour Overtime

Position Summary

Mathews Brothers Company is seeking an experienced Window & Door Service Technician to serve customers throughout Western Massachusetts, including Springfield, West Springfield, Chicopee, Holyoke, Northampton, Westfield, Amherst, Pittsfield, Lee, Lenox, and Great Barrington.

In this field-based role, you will inspect, troubleshoot, repair, and service residential and commercial windows, doors, and related building products. We are seeking a hands-on professional with strong mechanical aptitude, exceptional customer service skills, and direct experience working with window and door systems.

This role is ideal for experienced Window Service Technicians, Warranty Technicians, Window Installers, Door Installers, and Field Service Technicians seeking a long-term opportunity with one of New England's most respected manufacturers.

Key Responsibilities

• Perform service calls for residential and commercial customers.
• Diagnose and resolve window and door performance issues.
• Repair, adjust, and replace hardware, weatherstripping, glass, screens, locks, balances, and other components.
• Conduct product inspections and warranty evaluations.
• Accurately document service activities, findings, and repairs.
• Communicate professionally with homeowners, contractors, dealers, and internal teams.
• Provide technical support and product education to customers.
• Maintain company tools, equipment, and vehicles in a safe and organized manner.
• Ensure all work is completed in accordance with company quality and safety standards.

Required Qualifications

• High school diploma or equivalent.
• Experience servicing, installing, repairing, or troubleshooting windows and doors, preferred.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Mechanical aptitude and proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Ability to work independently and manage a regional territory.
• Basic computer skills for reporting and documentation.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and perform physical tasks including bending, climbing, and standing for extended periods.

Preferred Qualifications

• Experience as a Window Service Technician, Warranty Technician, Window Installer, Door Installer, or Field Service Technician.
• Experience working for a window manufacturer, dealer, distributor, or installation company.
• Familiarity with products from leading manufacturers such as Andersen, Marvin, Harvey, Paradigm, Pella, JELD-WEN, MI Windows, Windsor, Mathews Brothers, or similar brands.
• Knowledge of residential and commercial construction practices.
• Understanding of window installation methods, flashing systems, water management, and building envelope performance.
• Ability to read technical drawings, specifications, and installation instructions.

Ideal Candidate

The ideal candidate has direct experience servicing and repairing windows and doors in the field and is comfortable working independently while interacting with homeowners, contractors, builders, architects, and dealers. Candidates with experience supporting products from major window manufacturers and diagnosing warranty or installation-related concerns are strongly encouraged to apply.

Why Join Mathews Brothers?

For more than 170 years, Mathews Brothers has built a reputation for craftsmanship, innovation, and customer satisfaction. As part of our team, you'll represent one of New England's most respected window manufacturers while enjoying:

• Competitive hourly pay plus overtime opportunities
• Comprehensive benefits package
• Company vehicle provided
• Stable, year-round employment
• Opportunities for professional growth and advancement
• Independence in the field with strong team support
• The opportunity to make a direct impact on customer satisfaction and product quality

Equal Opportunity Employer

Mathews Brothers Company is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Pay: $29.00 - $29.50 per hour

Expected hours: 45.0 – 48.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience as a window service technician, warranty technician, window installer, door installer, or field service tech?
• Do you have knowledge of residential and commercial construction practices?
• Do you have an understanding of window installation methods?
• Are you able to use a computer?

License/Certification:

• Drivers License (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

Salary : $29 - $30