ROC Operator

JOB SUMMARY

The primary responsibility is to remotely operate multiple production units simultaneously by analyzing the information from advanced control systems to drive plant performance expectations. ROC operators work shift work, as set by the ROC Manager, requiring nights and weekend coverage. The ROC Operator role is based out of the Irving, TX Office inside the Remote Operations Center.

·         Maintain safe, reliable and efficient operation of multiple production units simultaneously.

·         Adjust plant control variables and process equipment parameters to drive plant performance expectations.

·         Optimize plant performance by tracking performance data and implementing the best operating plan for all respective plants.

·         Assist with or lead starting and stopping of plant machinery and processes in a safe manner as dictated by operating conditions and business needs.

·         Troubleshoot the causes of plant operational issues and alarms, either directly or in conjunction with the local team, and take corrective actions.

·         Log all process changes, alarms, and communications with plants

·         Enter accurate and precise event logs in a timely manner.

·         Complete station rounds in a timely and efficient manner and take appropriate action if KPIs are outside range.

·         Accurately complete the station’s Shift Summary Report.

·         Effectively complete shift changes by following shift change procedures to ensure thorough transfer of knowledge to the next shift

·         Review and release medical grade product per FDA regulations.

·         Complete all training and best practice assignments such as Learn Share, Master Control tasks, Progression, etc.

·         Additional responsibilities/qualifications for the following ROC Operator Roles:

o    Shift Lead- Overseeing ROC Operators and ROC Medical Release Clerk on shift to ensure procedures are being followed and business goals are being met

o    Coverage-  Plant Coverage, ROC Shift Lead or ROC Operator Coverage- Flexibility to help wherever needed, including Field Assignments