What are the responsibilities and job description for the Packaged Gases Customer Service Representative - CINCINNATI position at mathesongas?
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JOB
SUMMARY |
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Manages sales campaigns with the
intent of either scheduling appointments for sales to improve sales
productivity or by gaining business via direct quote/follow up. Assesses
customer satisfaction with MTG products and services via conducting surveys
and provides insights for addressing customer concerns. Works closely with
SBU Sales Leaders, Sales, Corporate Marketing and Customer Service |
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Essential
Functions |
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Essential Function |
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1.
Place
outbound calls with the prime purpose of scheduling appointments for sales
with new or existing customers, notifying sales of committed appointment
times and then following up with a courtesy call to determine customer
satisfaction/needs. 2.
Provides
quotes or completes the sale, if campaign appropriate to directly gain new
business. 3.
Probes and
identifies problematic situations/opportunities that could protect or yield
new business for MTG and communicates the information to the appropriate
function for follow up. 4.
Restocks
store merchandise as needed. Arranges stock on shelves or racks in sales area
and keeps merchandise in order. Marks or tickets merchandise. 5.
Manages
requests for products, price and technical information. 6.
Assist in
warehouse in shipping & receiving, inventory stocking, cleaning,
labeling, or other tasks. 7.
Maintains
showroom cleanliness by procedures set forth by management. 8.
Identifies
sources of leads and manages the pre-qualification process in collaboration
with sales and corporate marketing. 9.
Tracks
result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned. |
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Required
for All Jobs |
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Performs other duties as assigned |
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Complies with all policies and
standards |