What are the responsibilities and job description for the Packaged Gases Customer Service Representative -Ft. Lauderdale, FL position at Matheson Tri-Gas, Inc.?
Packaged Gases Customer Service Representative Salary Range $28.00 per hour to $30.00 per hour
Position Summary
Manages sales campaignswith the intent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service
Essential Functions
1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
5. Manages requests for products, price andtechnical information.
6. Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness byprocedures set forth by management.
8. Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
9. Tracks result of outbound campaignefforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.
Required For All Jobs
Performs other duties asassigned
Complies with allpolicies and standards
Knowledge, Skills and Abilities
High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
Excellent customer service skills. Ability toestablish and manage customer relationships
Ability to work independently and under somepressure to meet deadlines.
Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn NSM's business/producttypes/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).
Mental Demands
Working Conditions - Indoor Retail-storeEnvironment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.
The company is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. Qualified applicants will receiveconsideration for employment without regard to their race, color, Religion,national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.
Position Summary
Manages sales campaignswith the intent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service
Essential Functions
1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
5. Manages requests for products, price andtechnical information.
6. Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness byprocedures set forth by management.
8. Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
9. Tracks result of outbound campaignefforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.
Required For All Jobs
Performs other duties asassigned
Complies with allpolicies and standards
Knowledge, Skills and Abilities
High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
Excellent customer service skills. Ability toestablish and manage customer relationships
Ability to work independently and under somepressure to meet deadlines.
Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
Ability to learn NSM's business/producttypes/organization/transaction systems
Excellent Telephone Communications Skills
Excellent Organizational Skills
Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).
Mental Demands
Working Conditions - Indoor Retail-storeEnvironment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.
The company is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. Qualified applicants will receiveconsideration for employment without regard to their race, color, Religion,national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.
Salary : $28 - $30