What are the responsibilities and job description for the Commercial Parts Specialist position at Matheny Motors?
Position Summary:
The Commercial Parts Specialist has a broad knowledge of commercial truck parts and accessories. He or she can accurately answer customer questions and satisfy any customer requirements in person, through email or on the phone. In addition, he or she would locate commercial truck parts within the current inventory or from other sources online or through vendors or internal dealerships and arrange them for pickup, delivery and or installation. He or she will also be responsible for monitoring parts inventory to ensure that what is needed is on hand. In addition, he or she will be responsible for communicating with customers regarding the status of their orders, and any other issues or questions they might ask.
Essential Duties and Responsibilities:
- Monitors parts inventory and reports discrepancies to Parts Manager
- Updates customers on all current promotions and promotes all new products
- Monitors retail zone and replenishes stocking levels of products on display and reports out of stock products in the retail zone immediately to the Parts Manager
- Maintains professional appearance of the retail zone
- Greets walk-in customers in a friendly manner and acknowledges their presence if they are on a phone call
- Assists customers with pickup of heavy or oversized products when necessary
- Collects payment for special order parts prior to ordering
- Advises customers on warranty of products
- Exhausts all resources to fulfill customer demand
- Records lost sales when customer demand cannot be filled
- Advises customers about any back orders or delays to their orders
- Contacts customers when their order has been received
- Ensures customer accounts are invoiced accurately
- Attends all department meetings and huddles on time
- Provide excellent customer experience
- Locate parts and accessories and arrange for pick-up, delivery and or installation
- Maintain accurate sales documentation
- Maintain up-to-date knowledge of all vehicles, accessories and promotions
- Maintain personal work area in a clean and organized manner
- Monitor parts inventory and maintain storage area in good condition
- Perform other duties as assigned
Qualifications:
- High school or GED required
- Previous work experience in related fields preferred
- Working knowledge of the industry
- Excellent communication skills, customer service skills, and problem-solving skills
- Ability to maintain composure during high stress situations
- Strong organizational skills
- Highly professional and dependable
- Strong computer and internet skills