What are the responsibilities and job description for the Medical Customer Support Engineer position at Materialise?
What you will do
- Build and maintain a strong internal support network dedicated to serving our cardiovascular customers
- Develop into a trusted global expert in cardiovascular customer support
- Serve as the primary point of contact for an assigned client with multiple stakeholders
- Deliver exceptional assistance via phone, email, and other channels to ensure customer satisfaction and success
- Investigate, troubleshoot, and resolve technical issues related to product use, configuration, and/or setup
- Gather and share customer feedback to identify opportunities for process and product improvement
- Uphold Materialise’s high-quality standards throughout all customer interactions
- Collaborate closely with internal teams, including customer service and product development, across the globe
- Bachelor’s degree required; focus in business, science, or engineering preferred
- 2 – 5 years of experience in customer support preferred
- Excellent verbal and written communication skills
- Strong critical thinking and problem-solving abilities
- Highly detail-oriented and accurate in execution
- Proficient computer skills required
- Experience in radiology is a plus
- Knowledge of human anatomy and medical terminology is a plus
- Self-motivated, well-organized, and capable of managing multiple priorities
- Strong interpersonal skills and a collaborative mindset
- Positive, can-do attitude
- Plymouth, USA
- Full-time
- Hybrid
- Associate-level position
- CV in English