What are the responsibilities and job description for the Service Manager position at Material Handling Inc.?
Service Manager – Built for Leadership, Structure & Solutions
MHI is seeking a Service Manager who excels at leading people, driving accountability, and ensuring operational excellence through strong processes and structure.
This role is ideal for someone who is decisive, organized, and solution-oriented, with the ability to lead a team, manage priorities, and consistently deliver results. The right individual will balance people leadership with process discipline, ensuring both team performance and customer satisfaction.
Why MHI
At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our Service Managers play a critical role in leading teams, maintaining high standards, and driving the performance of the business.
We provide an environment where strong leaders can make an impact, develop their teams, and contribute to the continued growth of the organization.
Are you…
- A strong leader who holds people accountable while supporting their development?
- Highly organized and driven to create structure and consistency?
- Someone who thrives in a fast-paced environment with multiple priorities?
- Decisive and confident in making decisions and solving problems?
- Process-oriented and focused on efficiency and execution?
- Solution-driven, able to identify issues and implement effective fixes?
- Comfortable leading a team while managing operational performance?
- Motivated to contribute to company growth through team success?
If so, this may be the perfect role for you.
If not, that’s okay—but this role likely isn’t the right fit.
Next Step:
Click Here to Complete the Culture Index Survey
(Required to be considered for this position)
What You’ll Do
- Lead, manage, and develop a team of service technicians
- Drive accountability and performance across the service department
- Oversee scheduling, workflow, and daily operations
- Ensure adherence to company processes, policies, and safety standards
- Monitor service performance metrics and take action to improve results
- Work closely with parts, sales, and operations teams to ensure alignment
- Resolve customer issues and ensure high levels of satisfaction
- Identify opportunities for improvement and implement solutions
- Manage departmental efficiency, productivity, and profitability
- Maintain accurate reporting, documentation, and communication
Expected Outcomes (KPI’s)
- Strong team performance and technician productivity
- Consistent adherence to processes and operational standards
- High levels of customer satisfaction and issue resolution
- Efficient scheduling and workflow management
- Improved service department performance and profitability
- Development and retention of a high-performing team
Background & Experience
- Experience leading teams in service, operations, or similar environment
- Strong organizational and problem-solving skills
- Ability to manage performance, priorities, and processes effectively
- Experience in material handling, equipment service, or related field preferred
- Strong communication and leadership skills
Material Handling Inc.’s Commitment to You
A family-owned and operated business that prioritizes the well-being of employees.
- Health Insurance – three different plans to choose from
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Additional Life Insurance if desired
- Short & Long-Term Disability
- 401k – with employer match