What are the responsibilities and job description for the Dock & Door Technician position at Material Handling Inc.?
Dock & Door Technician – Built for Expertise, Service & Impact
MHI is seeking an Experienced Dock & Door Technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers. This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth.
Why MHI
At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships. We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business.
Are You…
- An experienced technician who can diagnose and repair dock and door equipment independently?
- Someone who takes pride in delivering high-quality, accurate work?
- Detail-oriented and committed to getting the job done right the first time?
- A professional who values strong customer relationships and communication?
- Reliable, accountable, and trusted to manage your own workload?
- Motivated to contribute to a growing company and make an impact?
If so, this may be the perfect role for you.
Requirements
Next Step:
Complete the Culture Index Survey – https://surveys.cultureindex.com/s/yYvbQBY81G/124884
(Required to be considered for this position)
What You'll Do
- Diagnose, repair, and maintain commercial dock and door equipment at customer locations
- Perform preventative maintenance inspections and recommend repairs as needed
- Troubleshoot mechanical, electrical, and hydraulic systems
- Repair and service dock levelers, overhead doors, high-speed doors, vehicle restraints, seals, shelters, and related equipment
- Communicate clearly and professionally with customers regarding repairs and recommendations
- Build and maintain strong customer relationships through reliable service
- Document service work accurately and completely
- Maintain and manage service tools, equipment, and company vehicle
- Follow safety procedures and company standards at all times
- Work independently while coordinating with the service team as needed
Expected Outcomes (KPIs)
- Complete repairs accurately and efficiently
- Maintain high levels of first-time fix success
- Deliver consistent, high-quality service that strengthens customer relationships
- Maintain accurate and timely service documentation
- Meet productivity and service performance expectations
- Contribute to customer satisfaction, retention, and company growth
- Maintain a strong safety record and compliance with company standards
Background & Experience
- 3 years of experience servicing commercial dock and door equipment, industrial equipment, construction equipment, or a related field
- Strong troubleshooting and diagnostic ability
- Experience with mechanical, electrical, and hydraulic systems
- Ability to read technical manuals, schematics, and wiring diagrams
- Ability to work independently and manage time effectively
- Strong customer service and communication skills
- Valid driver's license with an acceptable driving record
- Industry certifications and manufacturer training are a plus
Material Handling Inc.’s commitment to you: A family owned and operated business that prioritizes well-being of employees.
- Health Insurance – three different plans to choose from
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Additional Life Insurance if desired
- Short & Long-Term Disability
- 401k – with employer match
Additional benefits include:
- Company Van
- $200 boot allowance per year
- Overtime pay for any hours worked beyond 8 per day
MHI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without regard to any legally protected status.
Salary : $200