What are the responsibilities and job description for the Office Administrative Assistant position at MATBOCK?
MATBOCK is a leader in designing and delivering lighter, faster, and more innovative gear for the military sector and beyond. As we continue to grow, we are seeking a dedicated Administrative Assistant/Customer Service to join our team.
About the Role
We are looking for a reliable, detail-oriented Administrative Assistant/Customer Service Representative to support daily office operations, assist our sales team, and provide excellent customer service. This role is ideal for someone who is organized, proactive, and comfortable juggling multiple responsibilities in a fast-paced environment.
Key Responsibilities
- Administrative Support
- Manage and maintain office supply inventory; place orders as needed.
- Prepare, complete, and track international shipping documents.
- Maintain and update international shipping insurance, including Carnets.
- Answer and direct incoming phone calls with professionalism and courtesy.
- Schedule LTL (Less-Than-Truckload) freight shipments and coordinate with carriers.
- Update Sales Orders (SO) with shipping dates, tracking, and status changes.
Customer Service
- Serve as a primary point of contact for customer inquiries via phone and email.
- Provide timely and accurate information regarding orders, shipments, and general questions.
- Collaborate closely with the sales team to ensure smooth order processing and customer satisfaction.
Sales & Billing Support
- Enter Sales Orders (SO) into the system and ensure all necessary details are accurate.
- Send customer invoices promptly and follow up on billing questions as needed.
- Process credit card payments securely and in accordance with company policies.
Qualifications & Skills
- Prior experience in administrative support or customer service (preferred).
- Strong organizational skills and attention to detail.
- Excellent communication skills (written and verbal).
- Ability to multitask and manage competing priorities.
- Familiarity with shipping processes (including international and LTL) is a plus.
- Comfortable working with sales order systems, invoicing software, and general office technology.
Why Join MATBOCK?
- Competitive compensation
- Supportive team environment
- Opportunities for growth and cross-training
- A role where your contributions directly support company operations and customer satisfaction
If this sounds interesting to you, we'd love to hear from you!