District Office Supervisor II

Position - Status DISTRICT OFFICE SUPERVISOR II – RFT Who can apply? MEA Employees & the General Public Posting Date November 3, 2025 Closing Date Open Until Filled Department Member Relations Annually/Grade $92,040 Min DOE Grade 10 Union Representation N/A Hours of Work 8AM – 5PM Work Location Wasilla, AK   PURPOSE This position is responsible for managing and/or supervising activities and personnel related to member services and coordinates with all departments and sections of the Association to provide exemplary service to the Association’s members.   ESSENTIAL FUNCTIONS OF THE POSITION The District Office Supervisor I performs the below functions proficiently and supervises no more than eight (8) employees. The District Office Supervisor II performs the below functions proficiently and supervises at least eight (8) employees.   1.       Supervises, directs, coaches, and/or manages the performance and the daily activities of  employees.  Responsible for hiring, salary determinations, promotions, terminations, etc., in accordance with Association policies. 2.       Prepares and manages performance evaluations, coordinates training, establishes goals and objectives with appropriate criteria and monitoring performance progress.  Works with employees to help resolve a wide variety of employee issues. 3.       Responsible for training new employees in the Association’s Tariff, rules and regulations, Bylaws and policies as well as procedures for cashiering, member service and interdepartmental communications.  4.       Supervises and/or manages the day-to-day activities of an employee team as assigned to ensure a smooth delivery of services according to the Association’s Tariff, policies, and procedures. 5.       Supervises and/or manages the handling and resolution of member accounts complaints and inquiries.  Will be called upon to solve a variety of difficult member issues.  Must be able to make collection decisions concerning delinquent accounts. 6.       Drafts, reviews, compiles and analyzes general office correspondence, reports, policies & procedures, processes, etc. and composes appropriate responses for signatures by self or others.   7.       Oversees and performs all office duties and processes involved in the Member Services Section. 8.       Establishes and maintains all relationships necessary to carry out activities with particular emphasis on member’s needs and  interdepartmental workflow. 9.       Attends all supervisory meetings and training as appropriate and communicates necessary information to supervised employees. 10.     Promotes a safety culture in which safety is a value.  This culture is based on joint and individual engagement, ownership, and accountability regarding job safety and responsibility to perform work safely and adhere to safe work practices. 11.       Performs the essential functions of the position in a safe and efficient manner.   The above items are not intended to be all inclusive of the essential functions or requirements of this type of work as they are subject to change based on operating necessity.  The employee will also perform other related business duties as assigned.   ESSENTIAL POSITION REQUIREMENTS ·         Qualified candidates are required to have: -         A bachelor’s degree or equivalent experience. -         Five (5) years of progressively responsible utility member service experience. -         A valid driver’s license and a driving record, which is acceptable and insurable by the Association’s Driving Policy and insurable by the Association and the Association’s insurance carrier at standard group rates. ·         Preference will be given to those candidates with an educational emphasis in business administration and basic supervising.   KNOWLEDGE, SKILLS AND ABILITIES ·         Support a culture of safety excellence through active involvement in safety improvement and promote a sense of shared responsibility for safety. ·         Working knowledge and advance ability in personal computers in a windows environment, including the use of Word, Excel, and Microsoft Office as well as any necessary and relevant office equipment. ·         Advance skill in organizing workflow and work independently to meet deadlines. ·         Advance skill in member services, communications, persuasions, and motivating employees. ·         Excellent collaborative leadership and organizational skills. ·         Exemplary relationship building skills. ·         Skill in math: addition, subtraction, multiplication, and division using whole numbers, decimals, fractions, or percentages. ·         Skill in effective and professional verbal, telephonic, and written communication. ·         Skill in instructing and directing subordinates. ·         Skill in developing and maintaining positive, effective working relationships with management, members, and co-workers. ·         Advanced ability to maintain complete confidentiality of classified/confidential information. ·         Ability to work and communicate effectively with people of varying backgrounds in person as well as by telephone and written communication. ·         Ability to take instruction from a wide variety of management personnel. ·         Ability to effectively solve problems and handle multiple tasks. ·         Ability to facilitate cooperation between work groups and work functionally across all levels of the organization. ·         Ability to self-motivate improvement based on successes and failures. ·         Ability to effectively delegate and collaborate with others to accomplish assignments. ·         Ability to innovate, create agile solutions to assignments. ·         Ability to lead the corrective action and continuous improvement processes within area of responsibility. ·         Ability to drive problem-solving, decision-making and accountability within team. ·         Embrace and embody the Association’s Core Values through decisions, actions, attitude, and behavior to directly contribute to the success of the organization.   PHYSICAL DEMANDS ·         The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position; this list is not inclusive of all the physical demands that may be required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ·         Physical demand activity percentages: -         Major occurs 60% or more of work time. -         Moderate occurs between 20-60% of work time. -         Minor occurs less than 20% of work time. ·         Physical demand requirements: -         Ability to understand, read, and carry out written instructions. -         Ability to understand, read, and verify documents electronically, verbally, or hard copy. -         Major amount of sitting, handling of items, finger use of items, feeling/touching of items, eye-hand coordination, communicating, hearing, and seeing (near/far). -         Moderate amount of carrying (up to fifteen pounds), turning/twisting, and depth perception. -         Minor amount of standing, walking, lifting/pushing (up to fifteen pounds), stair climbing, ladder climbing, balancing, kneeling, crouching, bending at waist, and foot-hand-eye coordination.   ENVIRONMENTAL CONDITIONS ·         The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ·         This position primarily works in an office setting.   EMPLOYMENT STATUS   ·         This position is classified as an exempt, non-represented position; and therefore, is not eligible for overtime compensation.  All Association employees are expected to work widely varying amounts of time outside the normal shifts to assist in power restoration or other needs of the Association.     MEA requires a post offer substance abuse test. Any positive test result or refusal to consent will disqualify an applicant from employment.   MEA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.   Individuals with disabilities who require reasonable accommodation(s) to participate in any portion of the application or interview process should advise MEA in advance by calling 907-761-9218.   Applicants must be currently authorized to work in the United States on a full-time basis.   To apply, please visit www.mea.coop to submit an application by the closing date. Matanuska Electric Association, Inc. 163 East Industrial Way (P.O. Box 2929), Palmer, Alaska  99645 Telephone: (907) 761-9218/ Fax:  (907) 761-9264 MEA is an Equal Employment Opportunity Veterans/Disabled employer.   Benefits Include 401(k) matching 2% Medical, Dental, Vision insurance - $120/month for entire family Life insurance 100% paid by MEA Long Term Disability 100% paid by MEA Employee assistance program Paid time off starts at 3.385 hrs/wk 11.5 paid holidays per year. Retirement Defined Benefit plan/Pension

Salary : $120