Medical Office Clerk

Overview
Mat-Su Dermatology is seeking an experienced full-time Medical Office Clerk to join our Mohs surgery practice in Palmer, Alaska. This position is 5 days a week from 7:30 AM- 4:30 PM.

Mat-Su Dermatology is a new practice in the Palmer-Wasilla, Alaska area. In addition to office clerk duties and scheduling this position will be highly focused on Insurance verifications and Pre-Authorizations. We are proud to provide top-tier dermatological care and believe in high standard professional services for all our patient's skin care needs.

Applicants must have excellent interpersonal and communication skills, a team-centered mindset, and strong attention to detail. It is essential that the applicant have respect for colleagues, co-workers and patients. Must have some experience using Windows based computer programs , Electronic Medical Records and previous insurance verification experience.

Come join our team and work with Alaska’s newest dermatology group in the Mat-Su Valley!

Essential Functions:

• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all eligibility and prior authorizations.
• Obtain prior authorizations for medical procedures, diagnostic tests, medications, or treatments.
• Accurately record all insurance and authorization interactions in EMR or billing software.
• Follow up with insurance carriers for status updates or additional information requests.
• Keep up to date with changes in payer requirements, coding policies, and authorization procedures.
• Notify providers and patients once authorization is approved or denied.
• Maintain authorization records and expiration dates for ongoing services.
• Collects referrals and patient documentation as appropriate prior to patient arrival.
• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon patient’s needs
• Receives the office visit co-pays from the patients at the time of arrival.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Responds to customer’s inquiries.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• Develops and maintains office forms and procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others.
• Operates office machines and equipment as required.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assist with maintaining office supply inventory.
• Assists with departmental coverage as needed.
• Assist with opening and closes the front office lobby.
• Follows all Alaska state regulations related to clinic practices.
• Performs other duties as assigned.

Skills/Experience:

• Previous experience working with insurance eligibility and preauthorization's.
• Previous experience in an office environment, preferably within a healthcare setting.
• Strong customer service skills with a focus on patient interaction.
• Excellent phone etiquette and communication skills are essential for interacting with patients and staff.
• Proficiency in administrative tasks such as filing, data entry, and managing correspondence.
• Preferred experience with Microsoft Office applications, including Word, Excel and Outlook.
• Familiarity with medical terminology and coding practices.
• Knowledge of medical insurance process and regulations is preferred.
• Must be able to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
• Competencies:
• Computer software skills
• Communication proficiency in written and verbal form
• Customer service skills
• Ethical Conduct
• Flexibility
• Initiative
• Time Management

Education: High School Diploma preferred or equivalent

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $27